Job Requisition and Specialist Recruiter details
REQ: 139026
Role: Recoveries Officer
Area: 135 Rivonia Sandton.
Specialist Recruiter: Lebohang Monate
Advert closing date: 09/06/2025
Job Family
Credit
Career Stream
Credit Recoveries
Leadership Pipeline
Manage Self: Technical
Job Purpose
Support external vendors to recover outstanding moneys or assets both on and off balance accounts by following internal and legal processes and procedures.
Job Responsibilities
- Managing the ANPR inbox
- Effective management of Recoveries Portfolio (Dashboard and other operational measurements)
- Managing ageing of book. N/A in Off-balance sheet Recoveries
- Stakeholder Obligations internal / external
- Reporting / turnaround times /cut off / advance adjustments / closures /PIVOT / high balance accounts /days in workflow / minimize costs
- Minimise Write offs to acceptable levels. N/A in Off-balance sheet Recoveries
- Monitoring daily / weekly / monthly reporting
- Adherence to workflow / action of accounts
- Repossessions, Safe Custodies and > 90 days in store
- RBB audits, Credit Review team reviews, NCA and Compliance Audit (EGC). Cumulatively, achieve a "Satisfactory" outcome
- Quality Assurance
- Minimize Risk and total compliance in Business
- Staff and Service provider responsibilities / Introduction and managing of scorecards
- Acknowledgement and Compliance Training (Attend to assessments timeously)
- Day to day operations running of departments, interact with internal / external stakeholder/ Innovations & new ideas
- Service Excellence (Compliments from clients / badges / Recognitions/ twenty twenty thrive)/ Innovations & new ideas
- Pulse Surveys feedback (Complete timeously adhere to cut off dates)/ Innovations & new ideas
- MFC Legal Culture / Innovations & new ideas
- IR on file, Client Complaints
- Participating in Team cohesion initiatives to contribute to desired culture
- Innovations & new ideas (To promote new ideas and innovation)
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Diploma: Paralegal Studies , AIPSA
Role requirements
- Team will required to work shifts .Time slots will be implemented but will start from 7h30 until 19h00
- Team will be required to work Saturdays on a rotational basis
- ANPR Management System ( Understanding process)
Minimum Experience Level
- 2 - 5 years banking/collections
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Continuous Learning
- Collaborating
- Stress Tolerance
- Work Standards
- Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566
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