Regional Retail Lead

Company Description

iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.  As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Job Description

We’re on the hunt for a passionate and performance-driven Regional Retail Lead to take charge and elevate our retail operations to the next level. If you're a natural leader with a sharp eye for opportunity, a commitment to outstanding customer experiences, and the drive to deliver results, this could be the perfect next step in your career.

So, what will you do?

The Regional Retail Lead will focus on device sales, stock availability, product visibility, training of formal retail and informal retail personnel on all iKhokha product offerings and processes and building strong relationships with our retail partners (Store managers, Sales Managers, Department Managers, Store Sales consultants). The Regional Retail Lead will have a team of direct reports, both in the formal and informal Retail environment and will drive the above mentioned disciplines through their direct report.

In addition to the above, you will:

Sales:

• Responsible for devices sales and activation, within designated territory
• In store and informal activations will be required from time to time
• Sales reporting to be done as and when required.

Stock Availability:

• Ensure that stock shortages are escalated through to the relevant channels early and effectively
• Stock level reporting disciplines to be driven through instore agents
• Deliver insights to management and propose improvements to better manage stock availability.

Training:

• Develop and execute in-store iK training programs to support staff representing/selling iK products in retail partner stores
• Provide reports on completed training programs and deliver insights to management on proposed improvements.

Account Management:

• Foster strong and trustworthy relationships with retail partners in your region
• Liaise with in-store consultants to drive promotional activity, competitions, and incentives to support iK sales
• Analyse market insights to determine industry and customer trends and propose opportunities to management to action within your region
• Research and identify opportunities for continuous improvement on training, increasing retail instore sales and relationship building across all regional stores in your portfolio
• Collect competitor information and provide feedback reports based on your analysis
• Be responsible for all stores within your regional territory and ensuring KPIs are met.

Merchandising:

• Product visibility and accessibility for end consumers
• Negotiations at a store level to consistently improve product visibility and cross merchandising.

Reporting / Monitoring:

• Responsible to fully adopt the companies chosen platform to monitor and measure instore agent activity
• Drive the discipline of logging required activity on the chosen system
• Responsibility for ensuring that direct reports are using the chosen system as is required.

Qualifications

Qualifications:

• Minimum of a matric qualification.
• University degree/ National Diploma in Marketing, Sales or similar - desirable

Deal breakers:

• At least 3 years sales operations, retail sales or field sales experience of which 1 year must be servicing a big retailer within the SA retail sector and managing a team of people.

Additional Skills & Knowledge:

• Proficient in English and other South African Languages.
• Has a strong background in consumer electronics / technology
• Computer literate with knowledge of all Microsoft Office applications and proficiency using Excel and PowerPoint.

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.  
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees, and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.