Relationship Consultant

Job Purpose

The purpose of the Relationship Consultant is to coordinate the sales process with customers across different segments by capturing orders, liaising with the warehouse and production around stock and branding, sending out and following up on marketing campaigns and to assist with other request such as indent orders and alterations.

Job Objectives

Capturing Sales Orders

• Receive request from customers and capture order on the system accordingly or assist customers with placing the orders on line
• Liaise with the warehouse to confirm stock availability and revert back to the client if required
• Complete the branding check list if it is a branding order and capture order correctly Marketing Campaigns
• Distribute marketing campaigns to customer based and follow up with customers by doing a call campaign
• Discuss cross selling and upselling opportunities with the client and capture accordingly

Sales campaigns

• Distribute sales campaigns to customer based and follow up with customers by doing a call campaign
• Discuss cross selling and upselling opportunities with the client and capture accordingly

Indent Sales

• Complete indent order checklist if customer requires customized product, and submit to sourcing to confirm viability of indent order
• Provide feedback to the customer on the outcome

Alterations

• Coordinate alterations process if required

Qualifications and Experience

• NQF 4 Matric or Equivalent
• NQF 5 Sales Course
• 2 years’ Sales or Sales Admin experience

Skills, Abilities and Job-Related Knowledge

• Product Knowledge
• Transaction Management
• Sales Knowledge
• Customer Care
• MS D365 (Sales module)
• Communication
• Interpersonal
• Relationship Building
• Assertiveness
• Multi-tasking
• Problem solving

Competencies

• Preparing the Solution
• Contacting Potential Customers
• Establishing Relationships
• Delivering on Promise
• Ensuring Customer Satisfaction