Job Description
Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy.Strategically and operationally manage and grow a portfolio of high revenue generating clients
Hello Future Relationship Manager
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can achieve the following:
- Signing up of new merchants will cover from initial meetings with clients to discuss the clients’ solution requirements, to completion of application documents, to tracking of applications in fulfilment process and following through until installations complete.
- Managing of relationships will be regular check-ins with clients managing of the MS business relationship, covering health checks and managing of issues.
- Queries, Admin & Escalations will cover the day to day responsibilities of guiding clients on queries submission, following up and escalating where necessary internally. Admin also covers being in control of portfolio turnovers and income.
- Attending client meetings will cover being part of all meetings covering portfolio clients’ meetings, meetings with segment and all internal meetings required.
- Business Development will cover the improving of our organization’s market position and achieving financial growth. Working with segment and managers to increase sales opportunities in our business. This will also cover promoting DCC to existing portfolios within our business.
Qualifications and Experience
- Minimum 5-6 years relevant Merchant Services experience the Card Acceptance industry
- Experience interacting with clients at a strategic level
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Analytical
- Financial acumen
- Attention to detail
- Technology savvy
- Ability to deal with customers (problem solving/ customer service)
- Ability to interpret financial statements
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
01/08/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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