Essential Duties and Responsibilities
Arrange collection of repairs with Processing Manager.
Receive, manage, and control customers documentation in the Yale system.
Update company systems: Pastel & CRM, Salesforce.
Assist customers and external sales with queries and requests.
Complete costings sheets and quotations.
Prepare proforma invoices for cash sale customer.
Prepare BOM’s for repairs.
Support Workshop & Quality Manager with admin functions.
Manage New Loco Jacks process.
Service Delivery and meeting deadlines.
Job Summary/Overview
Arrange collection of repairs with Processing Manager.
Receive, manage, and control customers documentation in the Yale system.
Update company systems: Pastel & CRM.
Assist customers and external sales with queries and requests.
Complete costings sheets and quotations.
Prepare proforma invoices for cash sale customer.
Prepare BOM’s for repairs.
Support Workshop & Quality Manager with admin functions.
Manage New Loco Jacks process.
Service Delivery and meeting deadlines.
Knowledge, Skills, Competencies, and Abilities
Knowledge of client’s procedures and technical requirements.
Understanding of suppliers exploded views & products.
Strong product knowledge.
Knowledge of the company’s products.
Knowledge of the company’s services.
Knowledge of the company’s systems SharePoint, Lifting Connect, CRM, Excel,
Internet, and Outlook.
Required Qualifications
A minimum of 3 years’ experience in a similar position.
Strong Computer literacy. (Computer/IT skills) Knowledge.
Matric - grade 12
Work Requirements
A minimum of 3 years’ experience in a similar position.
Strong Computer literacy. (Computer/IT skills) Knowledge.
Accuracy with calculations, costings.
Compensation
To be discussed in interview process.
Benefits
To be discussed in interview process should benefits be applicable.
