Ensures that tangible deliverables are met.
• Consumer satisfaction.
• In branded store:
- accountable for cash and stock
- accountable for sales and meeting sales targets
- accountable for stock shortages
- Provide consumer advice and education / share product knowledge
- Manage stock in store:
- Management of shortages.
- Obsolescence
- Promotional stock merchandising
- Manage operations in store:
- Warranties
- Customer cell phone repairs (where applicable)
- Returns
- OBF’s
- Identify issues and resolve
- Communication, in outlet, and with MTN
- Maintain company’s policies and procedures.
- Manage and account for all cash.
- Conduct actual system transactions eg. activations, suspensions, migrations etc.
- Relevant paperwork and documentation.
- General Customer services: turnaround time, queuing time, accuracy, and productivity.
Education:
- Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
- Fluent in English and language of country preferable
Experience:
- Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
- Experience working in a small to medium organization
