Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence
Ten is on a mission to become the most trusted service business in the world. 🌎Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.
We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.
We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).
Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.
For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...
Overview
TEN Lifestyle Group became a public company (AIM listed) in the UK in November 2017. The company’s revenues have been growing at c.24% CAGR with global expansion pre-pandemic. As the pandemic eases we are returning to double digit revenue growth and are looking to carve out a role in the Shared Service Center in Cape Town to support the growth in new clients and associated revenue accounting.
We have recently gone through a systems and processes transformation to digitalise Finance. We strive to be make it “fit for the future” and in turn, develop “best in class” processes, systems, and controls that we can leverage.
Key Responsibilities
- You will be responsible for the end-to-end record to receipt of all revenue transactions from our Corporate Clients. You will work with stakeholders within the financial department and account management across all regions.
- Understand the end-to-end process of record to receipt for Corporate Revenue across all Ten companies
- Understand the pricing and billing structures of all Corporate contracts, and the variables.
- Prepare the monthly Billing (balance sheet), Revenue (P&L), FX and VAT (Value Add Tax) accounting on a timely basis as part of the month end timetable
- Liaise with external accountants where the accounting is outsourced
- Weekly monitoring Corporate Accounts Receivable for overdue debts with respective teams
- Weekly updates of the operational cashflow for Corporate Revenue receipts
- Prepare monthly P&L client reconciliations and Balance sheet reconciliations for Corporate Accounts Receivable, Accrued Revenue and Deferred Revenue, highlighting any risks or opportunities.
- To build respect and trust across the business, through interaction with the Global Account Management and Business Development teams.
- Develop, document, and maintain processes across departments to achieve the above objectives
- Assist with intercompany billing pass-throughs where cash is collected by other Ten Companies.
- Assist with the auditors on a timely basis
- Produce and maintain a Group Revenue reporting manual
- Support queries from around the Group
- Other miscellaneous tasks within the Shared Service Center
Requirements
- Qualification - ACCA / ACA / Finance & Accounting
- At least 2 years experience in Revenue, Accrued Revenue, Deferred Income and Accounts Receivable
- Good understanding of financial accounting, systems, processes, and controls (Accounting qualification preferable or knowledge built through experience)
- Experience with business intelligence and reporting tools such as Tableau, Power BI (not mandatory)
- Experience with the accounting system Microsoft Business Central (not mandatory)
- Experience with CRM (Customer Relationship Management) systems such as Salesforce (not mandatory)
- Demonstration of strong inter-personal and communication skills, across departments
- The desire and willingness to investigate and challenge information and action where appropriate
- Ability to work to deadlines and prioritise workload
Location
- We are ideally seeking exceptional candidates to be based in Cape Town who are able to commute to the office at least 2 days a week.
Benefits
Benefits & Rewards
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience
- Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
- ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
- Safe & secure offices in the Foreshore with complimentary off-street parking.
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Join Ten Group – apply before 30 August 2025.
Please note: We may close this job advert early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.
