POSITION DETAILS
- Job Title: Sales & Customer Service Representative (B2C & B2B)
- Reports to: Global Sales Manager
JOIN OUR ADVENTURE TEAM!
Are you passionate about the outdoor industry? We're offering you the chance to turn that passion into a career with one of South Africa's leading Outdoor & Overland gear manufacturers. If you're an outdoor enthusiast who thrives in a dynamic environment, this is your opportunity to be part of a team that values adventure, quality, and customer excellence.
We are looking for a motivated and customer-focused individual to join us as a Customer Service & Sales Support Representative. In this role, you will play a key part in delivering exceptional service to our customers and supporting our growing sales operations across both Business-to-Consumer (B2C) and Business-to-Business (B2B) markets.
You'll need strong communication skills, a sharp eye for detail, and the ability to manage multiple tasks effectively—all while representing a brand built for explorers, by explorers.
KEY RESPONSIBILITIES
Customer Communication & Support
- Handle telephone duties and email/CRM management
- Provide exceptional customer service across B2C and B2B channels
- Resolve customer queries efficiently and professionally
Sales & Order Management
- Support B2C and B2B sales operations
- Prepare quotes and process customer requests
- Handle order taking and placement accurately
Relationship Management
- Build and maintain relationships with B2B network
- Work collaboratively with sales team across territories
- Manage customer data and contact information
Administrative Functions
- Coordinate between departments and operating units
- Assist with day-to-day sales and administrative duties
- Prepare business correspondence and agendas
- Support meeting coordination and event planning
- Take meeting minutes as required
- Provide multifaceted general office support
WHAT YOU'LL NEED:
- Matric (Grade 12)
- Minumum of 3 years' experience in a similar role
- Background in the automotive industry is essential
WHAT WE'RE LOOKING FOR
Essential Qualities:
- Well-organized and detail-oriented
- Courteous and professional demeanor
- Reliable with a strong work ethic
- High productivity and efficiency
- Excellent problem-solving and critical thinking skills
- Strong technical, interpersonal, and communication skills
- Customer-focused approach
- Discretion and confidentiality
- Excellent multitasking abilities
- Strong teamwork and collaboration skills
WHY JOIN US?
✓ Outdoor Industry Focus - Turn your passion into your profession
✓ Dynamic Environment - Every day brings new challenges and opportunities
✓ Growth Opportunities - Develop your skills in both B2C and B2B markets
✓ Team Culture - Work with like-minded outdoor enthusiasts
✓ Quality Brand - Represent products built for explorers, by explorers
✓ Diverse Role - Balance customer service, sales support, and administrative tasks
READY FOR YOUR NEXT ADVENTURE?
Join a company where your passion for the outdoors meets professional growth. Be part of a team that's as adventurous as the customers we serve!
To Apply: Please email your CV with contactable references to [email protected]
This position offers an exciting opportunity to combine your love for the outdoors with a rewarding career in customer service and sales support. We look forward to welcoming a new team member who shares our passion for adventure and commitment to excellence.
Job Type: Full-time
Education:
- High School (matric) (Required)
Location:
- Cape Town, Western Cape (City of Cape Town) (Required)
Work Location: In person
