Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
Job Description
Scope of Position:
Responsible for growing and managing the hotel's client base to achieve revenue and profitability targets. Maximise occupancy and average daily rate through effective sales strategies and client relationships. Oversee sales for rooms, meeting spaces, special events, and catering outlets.
Key Responsibilities:
- Identify new target markets and business opportunities for ACCOR properties
- Build and strengthen relationships with existing clientele to ensure continual support and future business
- Monitor and track sales performance against budgeted targets, implementing measures to ensure goals are met
- Develop and implement sales and marketing plans in collaboration with General Managers and ACCOR teams
- Conduct daily sales calls, arrange site inspections, and represent hotels at various events and exhibitions
- Manage and update the hotel database, maintaining accurate records of client contacts and agreements
- Compile and present sales reports and statistics to owners and ACCOR Hotels
- Maintain thorough knowledge of hotel facilities, room types, and package plans
- Assist with site inspections for potential clients and report any operational concerns to the General Manager
- Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training
- Induct new staff into the team, department, and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
General and other Duties:
- The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
- The position required the employee to perform tasks in any area of the hotel as requested by Management from time to time
- Abide by Accor policy on EEO and Harassment in the workplace
- Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
- The position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
- Ensure security and protection of Guests the belongings as best possible, report any items left behind by guest
- Be committed to the safety of Guests at all times and report any suspicious activity in the hotel to the Manager
- Practice Safety at all times including constant awareness of safety hazard
Qualifications
- Degree/Diploma in Hotel Management or Business Administration or simmilar certitification
- Minimum 2 years' experience in hotel sales, preferably at 5-star properties
- Excellent communication, negotiation, and networking abilities
- Strong organisational and time management skills
- Proficiency in Microsoft Office and knowledge of hotel property management systems (e.g., Opera Cloud)
- Proven track record of being proactive, detail-oriented, and solutions-focused
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Mantis/Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
About the Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Visit https://www.mantiscollection.com/ to discover more about our incredible brand.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
