Sales Executive: Parts - Renault Melrose

Job Description

• This role ensures timely processing of customer requests in alignment with established standard operating procedures, contributing to customer satisfaction and the achievement of sales targets.

Position Overview

Specific Role Responsibilities

GENERIC JOB OUTPUTS
PROCESS

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.

• Deliver on agreed performance targets according to set procedures and service level agreements.

• Drive own performance and provide specialist sales support and advice in accordance with required response time, quality, service delivery standards and targets.

• Ensure business retention through the application of various sales techniques such as product comparisons and changing perceptions.

• Execute work in line with governance and compliance processes.

• Identify and apply known solutions to operational challenges and escalate unresolved issues.

• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.

• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

• Identify risks that will have an impact on financial sustainability.

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.

• Deliver work activities effectively to satisfy customers.

• Inform customers on products to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.

• Attend learning initiatives to improve work quality and enhance own skills.

• Own and live up to company values.

Qualifications and Experience

Minimum Experience

• 1- 2 year experience in a similar environment

Minimum Qualification

• Grade 12 (Matric)

• Any relevant tertiary qualification

Skills and Personal Attributes

Minimum Requirements

• Demonstrated ability to operate a computer including operating systems, MS Office, Internet, email and the application of peripherals such a printer and scanner.

Please note that if you do not receive any feedback from us within two weeks regarding your application, consider it unsuccessful.