Job Description
The Used Car sales floor at Tokai Multifranchise has an opportunity available for a PRE-OWNED/ USED VEHICLE SALES EXECUTIVE. The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met. A basic salary and commission structure is being offered for this role, and it can be a lucrative career for a driven sales person with a track record of successful target achievement.
Position Overview
The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met.
Specific Role Responsibilities
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
Skills and Personal Attributes
Essential competencies (essential for meeting nearly all job objectives):
- Communication skills in English (read, write & speak)
- Interpersonal ability; working with people, relating to others and networking.
- Listening
- Delivering results
- Customer orientation
- Negotiation
- Persuading and Influencing
- Commercial thinking; keeping up to date with competitor information and market trends; identifies opportunities, and demonstrates financial awareness (i.e. profit, loss, value, costs) related to the role.
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Planning and organising; monitoring own performance against expectations/ targets/ deadlines.
- Digital Dexterity – the ability to understand, adopt and leverage current and emerging digital platforms, social media and relevant technologies to achieve results, and enhance the digitally savvy customer’s expectations and buying experience.
- Learning Agility – an ability to learn, adapt, unlearn, and relearn to keep up with constantly changing conditions.
- Coping with pressure and setbacks; able to work productively in a pressurised environment.
- Initiative and problem solving abilities
Personal Attributes:
- Highly self-motivated, energetic and able to maintain a positive outlook.
- Self-confident
- Determined
- Ethical
- A curious, quick learner:
o Need to acquire thorough knowledge of the vehicles they are selling – not just technical specs; but also information about the manufacturer’s warranty, dealership services, taxes, fees etc.
o Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- Dedicated
- Calm; able to keep emotions under control.
- An adapter; someone who can adapt their interpersonal style to suit different people or situations.
- A team player
- Reliable
- Results driven and customer orientated
