Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
Scope of Position:
A detail-oriented Sales and Marketing Coordinator to contribute to the achievement of sales and marketing targets by supporting Sales and Marketing Manager and coordinating sales site inspections. Supporting the Sales and Marketing department with administration duties. The Sales and Marketing Coordinator's responsibilities include supporting sales, coordinating with other departments, problem solving, handling administrative duties, budget tracker, Sales and client tracking, assisting the Sales Manager with rate contracts and tracking thereof. Arranging extensive travel arrangement local and international for department. Strong Admin skills required.
Sales and Marketing Coordination:
- Helping the Sales and Marketing managers to improve their productivity by contacting customers to arrange site inspections and ensuring all Managers have high-quality, up-to-date support material.
- Handling urgent calls, emails, and messages when Director of sales and marketing is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspection.
- Following up on quotes and assisting with conversion.
- Collaborating with other departments to ensure sales, marketing, queries, and events are handled efficiently.
- Developing and maintaining online filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
- Preparing a function sheet and coordinating pre-con and post mortem of events.
- Making the company's services as attractive to potential customers as possible.
- Ensuring adherence to laws, regulations, and policies.
- Collaborating with External Marketing Consultants to ensure that the Digital Strategy is aligned with all marketing efforts and that all collateral is aligned to promote the image of Pullman Hotel Cape Town City Centre Hotels.
- Coordinate digital media related queries
- Manage Trip-advisor listing, Q&A and responds to reviews
- Innovate, implement and drive ACCOR local campaigns, events.
- Manage Pullman Hotel Cape Town City Centre website with External Marketing Consultants
- Distributing approval contracted rates, with client follow up and record or report keeping.
- Assisting with any administration related functions.
Operational duties:
- Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities
- Conduct regular walk about and site inspections to familiarize with current hotel operational standards. Report any concerns to the Sales Manager or Director of Sales and Marketing.
- Be available to assist with site inspections for potential clients
- Be available during busy periods to oversee events, which may be over weekends or late evening.
Systems & Procedures:
- Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
- Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
- Complete all duties and ensure a concise hand over
- Train and familiarize yourself with all Accor Sales and Marketing related training, especially the mandatory trainings that are required for your position.
Guest service and Employee Relationships:
- Always Recognize and greet the guests first
- Respond to any reasonable tasks as assigned by superiors
- Provide efficient, friendly, and professional service to all guests
- Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate personal and followed up on to ensure the Guest is ultimately satisfied
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
- Work together with trust so that colleagues and management meet the goals of the department/Hotel
- Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
- Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers.
- Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues
- Responsible for the acquisition and maintenance of all corporate/travel trade/leisure/government/niche/mice/international clients of the hotel, together with the Sales and Marketing Manager.
- Listen to clients’ requirements and present appropriately to make a sale, negotiate the terms of an agreement and closing the sale
- Cold call potential clients via telephone and emails and arrange meetings for new business
- Regularly attend/host events where top clients and new clients are entertained
Environmental and Social Responsibility:
- Work closely with the hotel in participating where possible in community-based projects
- Maintain awareness of new initiatives and the continuously growing social economic Program of the hotels
- Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
- Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
- Actively participate in all social development drives with local communities and initiatives
- Actively participate in the food & beverage waste program of the Hotel
- Reduce the use of paper by not printing unnecessarily and recycle used paper
General and other Duties:
- The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
- The position required the employee to perform tasks in any area of the hotel as requested by Management from time to time
- Abide by Accor policy on EEO and Harassment in the workplace
- Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
- The position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
- Ensure security and protection of Guests the belongings as best possible, report any items left behind by guest
- Be committed to the safety of Guests at all times and report any suspicious activity in the hotel to the Manager
- Practice Safety at all times including constant awareness of safety hazard
- Reports to work on time and according to posted schedule
- Agree to continuously improve and develop his/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity
- Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives
Qualifications
Qualifications
- 1–2 years of experience in a marketing or sales support role
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Strong attention to detail
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Ability to analyze data and draw actionable insights
- Team-oriented with a proactive and adaptable approach
Additional Information
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.
Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
