Job Advert Summary
Join Mobalyz Risk Services (Pty) Ltd, a leading provider of innovative solutions in the financial sector, as a Sales Team Leader in Midrand, Gauteng. This pivotal role is designed for dynamic professionals ready to drive sales teams to exceed targets through strategic leadership and visionary planning. As part of the Sales team at Mobalyz, you'll be integral in shaping our sales strategies within a vibrant market. Your mission will be to inspire and motivate your team, leveraging your expertise to unlock their potential and fuel their success. Utilizing your sales expertise as a foundation, this opportunity will see you thriving in a fast-paced environment, fostering growth and excellence. Embark on a rewarding journey with Mobalyz, where your contributions will directly impact our commitment to delivering exceptional risk and credit management solutions. Located in the heart of South Africa, Mobalyz is committed to advancing your career while solidifying its stance as an industry pioneer.
Minimum Requirements
- Minimum Matric or equivalent
- Minimum 5 years’ experience as a Call Centre Sales Team Lead
- Minimum 5 to 10 years’ experience within the Insurance environment
- Meet the Fit and Proper requirements in terms of the FAIS act.
- Working knowledge of Microsoft Office
- Must be fluent in 1 or more official South African languages (outside of English and/or Afrikaans)
Duties and Responsibilities
- Lead and motivate the team
- Manage daily operations and admin of your team
- Manage your own sales and working portfolio
- Manage productivity including your own
- Solve various problems including but not limited to system capturing, quality assurance, closing of leads i.t.o sale
- Ensure team morale is always boosted and employee wellbeing is satisfied
- Instil our company values through your behaviour and drive a high performance culture
- Assist team in improving their Combo-Collection Rate
- Assist team in improving and ensure acceptable Quality Standards are achieved
- Support team members by sharing knowledge, information, and problem-solving recommendation to achieve the required operational results
- Product knowledge training- Stay informed on new product offerings/changes on existing product offerings and ensure that agents are properly trained to handle questions about any of them
- Create a new work normal and enable adaptable, engagement, productive employees who enjoy what they do, in a fun, connected, evolving environment (culture and climate)
- Envision and drive a sales call center that is purpose driven and has a performance culture of excellence
- Drive employees to reach clusters goals (performance enablement process)
- Effectively partner to identify talent in the team and develop accordingly (succession, retention and development)
- Ensure team members are knowledgeable about the various product offerings within the Company to adhere to the required service standards
- Identify gaps for business optimisation
- Ensure agents are always using system functionality optimally
- Lead management: unworked leads to be prioritised and call back leads to be actioned timeously
- Monitor productivity i.t.o calls made and call duration in line with business expectation
