Key Responsibilities
- Exceed customer expectations by practicing customer selling techniques.
- Ensure individual targets are met consistently.
- Ability to maximize and drive sales by identifying opportunities to increase turnover.
- Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
- Report customer compliments and complaints to management.
- Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
- Ensure all out going stock/ items/ scripts are scanned and paid for.
- Process all loyalty cards including those of accelerated partners.
- Adhere to stock loss controls in store.
- Attend to all customer stock queries and ensure that they dealt with and resolved.
- Maintain housekeeping
- Office Visual Merchandising communication to optimize sales.
- Implement window campaigns align with the company's brand standards and marketing objectives.
- Implement seasonal and promotional displays timeously.
- Ensure all visual merchandising elements, including window displays, in-store displays, and signage, are current, clean, and well-maintained.
- Execute Visual Merchandising instructions from the Head Office team to ensure that the brand strategy is maintained.
Behavioural Requirements
- A passion for retail and a commitment to delivering exceptional customer experiences
- Well-spoken with effective communication skills.
- Ability to work independently and use initiative.
- Resilient and tenacious in a fast-paced and ever-changing environment.
- Ability to prioritize, manage your time, maintain high levels of drive & initiative while under pressure.
- Ability to build and maintain relationships with all levels of the organization.
- Methodical, detail-orientated, and accurate.
- Strong creative thinker with the ability to translate ideas into functioning displays.
- Trustworthy and honest.
- Time management.
- Solution driven.
Minimum Requirement
Essential:
- Matric or Equivalent.
- 12 months retail experience.
Advantageous:
- 1-year visual merchandising in-store experience.
- Microsoft Computer Proficiency.
- Knowledge of current fashion trends/outdoor lifestyle (depending on the brand applying for).
Special conditions of employment:
- Clear Credit and Criminal record.
- Willing and able to work retail hours.
- Willing and able to assist with new store openings in the area.
- South African citizen
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