We are recruiting for an SAP C4C Consultant role, on a 26-months contract. The incumbent will be responsible for providing third-line support, implementing change requests, and delivering system enhancements within the client’s SAP environment. The client is based in Johannesburg; however, the consultant may perform support remotely.
Key Responsibilities
- Provide 3rd line support for incidents and change requests raised by the ERP COE team, ensuring resolution in line with the organisation's Change Management process.
- Perform system configuration, enhancements, and implementation of approved change requests, including preparation of required documentation (configuration rationale, functional specifications, test documentation).
- Deliver proactive maintenance and innovation by sharing updates on SAP C4C and broader SAP product innovations, upgrades, and best practices.
- Participate in projects and ad-hoc services, including:
- Business process assistance and optimisation
- Training of super users and knowledge transfer to ERP COE Consultants
- Guidance on SAP C4C and SAP best practices
- System optimisation and strategy recommendations
- Infrastructure assistance, including capacity planning for future state
- Support the implementation of new SAP functionalities within agreed project hours.
- Produce regular status reports, providing updates on logged incidents, system changes, service quality, and progress against SLAs.
- Attend scheduled status meetings with stakeholders to present progress, discuss challenges, and propose improvements.
Minimum Requirements
- Diploma or higher qualification in Information Technology, Computer Science, or related field.
- Recent and valid SAP Certification (SAP C4C / SAP Sales & Service Cloud).
- Minimum of 6 years’ experience as an SAP Consultant with at least 4 years focused on SAP C4C (Cloud for Customer).
- Strong understanding of the SAP Solution Manager, Change Management processes, and 4-tier system landscapes.
- Experience in incident management, configuration, functional specification writing, and system testing.
- Knowledge of SDLC methodologies (Agile, Waterfall).
- Ability to conduct user training, facilitate knowledge transfer, and produce high-quality documentation.
- Strong communication, stakeholder engagement, and consultative skills.
Nice-to-Have Skills
- Exposure to broader SAP modules and integration with C4C.
- Familiarity with SAP strategy and infrastructure planning.
- Experience in public sector or large enterprise ICT environments.
For more information please contact:
Dimpho Bogopa
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