As a Hostess at Mount Nelson, A Belmond Hotel, you are part of a team that brings guest experiences to life through immersive, unique experiences. In this role, you will master the art of delivering exceptional service to the guest as well as your team. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
- Welcome guests to the venue.
- Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
- Coordinate with the service staff about available seating options.
- Answer incoming calls and address guests’ queries, take restaurant reservations as and when required.
- Ensure the introduction of the waiter to the guest table by announcing the waiters’ name.
- Ensure that the reception/entrance is neat, clean & tidy at all times.
- Cater to guests who require extra attention (e.g. children, elderly).
- Assist with adhoc duties as and when required by management.
- Ensure our guests have a positive dining experience from the moment they arrive till their departure.
- Acknowledge and respond to relevant customer queries, needs and expectations.
- Ensure the outlet Manager is kept informed of any guest queries and or complaints.
- Guide guests through the dining rooms and provide any needed assistance.
- Conduct regular inspections of the outlet to ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
- Check menus to ensure they are current, clean, plentiful, and presentable.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Develop and maintain positive working relationships with others and support the team to reach common goals.
- Perform opening and closing duties, as needed.
- Engage with guests on a regular basis to ensure highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service.
- Assist with the allocation of tables and floor layout.
- Assist with F&B Attendant duties as and when required, to support the team to ensure that the outlet operates smoothly.
Requirements
What You Bring:
- Experience providing exceptional guest service and working in a fast-paced environment.
- Friendly and attentive demeanour; ability to answer questions.
- Strong communications skills to interact with guests.
- Previous experience in a similar role with good knowledge of supervisory skills
Benefits
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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