Primary Responsibilities Include:
- Welcome guests to the venue.
- Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
- Coordinate with the service staff about available seating options.
- Answer incoming calls and address guests’ queries, take restaurant reservations as and when required.
- Ensure the introduction of the waiter to the guest table by announcing the waiters’ name.
- Ensure that the reception/entrance is neat, clean & tidy at all times.
- Cater to guests who require extra attention (e.g. children, elderly).
- Assist with adhoc duties as and when required by management.
- Ensure our guests have a positive dining experience from the moment they arrive till their departure.
- Acknowledge and respond to relevant customer queries, needs and expectations.
- Ensure the outlet Manager is kept informed of any guest queries and or complaints.
- Guide guests through the dining rooms and provide any needed assistance.
- Conduct regular inspections of the outlet to ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
- Check menus to ensure they are current, clean, plentiful, and presentable.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Develop and maintain positive working relationships with others and support the team to reach common goals.
- Perform opening and closing duties, as needed.
- Engage with guests on a regular basis to ensure highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service.
- Assist with the allocation of tables and floor layout.
- Assist with F&B Attendant duties as and when required, to support the team to ensure that the outlet operates smoothly.
What You Bring:
- Experience providing exceptional guest service and working in a fast-paced environment.
- Friendly and attentive demeanour; ability to answer questions.
- Strong communications skills to interact with guests.
- Previous experience in a similar role with good knowledge of supervisory skills
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
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