Senior Associate Networking Technical Services (TS) Systems Integration Specialist

Job Profile Summary

The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).

This role performs configurations, actions installations and attends to break/fix events.

This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

Key Responsibilities:

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
• Takes responsibility for problem resolution and troubleshooting during project lifecycle
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
• Compiles and maintains project administration (Time Capture and feedback to stakeholders)
• Conducts elementary presentations within the customer's organization.
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Performs any other related task as required.

Knowledge and Attributes:

• Developing fundamental project and administration ability.
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.

Academic Qualification and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco CCNP, Aruba ACP-CA or ACMP, F5 201/301

• 
  Installation knowledge of the following technologies would be advantageous
• Cisco Meraki Routing/Switching
• Cisco Wireless
• Cisco ISE
• Cisco Viptela SDWAN
• Cisco Catalyst Centre
• Aruba Central
• Aruba ClearPass
• F5 BIG -IP Server Load Balancing
• InfoBlox DDI (IPAM)
Ekahau – Wireless Survey

Required Experience:

• Minimum 4 years’ work experience in technical implementation engineering, specific to Networking technologies.
• Moderate level of experience engaging with clients and conducting presentations.
• Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Moderate level of experience in diagnosis and troubleshooting.