The Talent Acquisition Specialist role is a 360° recruitment position, responsible for managing the entire hiring lifecycle - from sourcing and screening candidates to conducting interviews, coordinating assessments, and managing offers. This role supports EXL’s fast-paced hiring needs across key verticals such as healthcare, insurance and utilities. The recruiter will ensure efficient and high-quality delivery of bulk hiring initiatives by applying structured processes, leveraging recruitment technology, and collaborating closely with business stakeholders.
Essential Functions:
- Ensure that the process transactions are processed as per Desktop procedures
- Ensure that the assigned targets are met in accordance with SLA and Internal standards
- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
Performance parameters:
- Meeting set targets on a monthly basis
- Offer to Joining Ratio of the Offers made
- Number of candidates hired who clear the Post FVT assessment
- Number of defects against number of Offers made
Primary Internal Interactions:
- Team for the purpose of coordination
- Assistant Manager for escalations, unresolved issues, appraisals and reviews
- Manager for solving the issues unsolved by the immediate supervisor
- Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration
- purposes
- Finance and Commercial departments for settling vendors payments, own imprest bills etc.
- Customer Experience Analysts and Trainers for the purpose of Voice Capability assessment
Primary External Interactions:
- Vendors for:
- Hiring candidates, lining up candidates for interviews and also assessing their performance
- Giving Advertisements
- Preparing promotion material
Technical Skills:
- Skilled with the use of MS Office applications like – PowerPoint, MS Word and MS Excel
- Internet usage and email access
- Above average knowledge of the BPO industry
Process Specific Skills:
- Interviewing skills
- Feedback skills
- Excellent communication and presentation skills
- Prioritizing stake holders needs
- Strong customer service focus
- Minimum 1-year Volume Recruitment Experience in a BPO/agency environment will be preferred
- Must have Matric (HR or related qualification advantageous)
- Computer literate
- Should display sufficient flexibility and urgency to handle pressure in a cross-cultural environment
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
