We are seeking an experienced and dynamic Senior Front of House Manager to lead and elevate our service team. In this senior leadership role, you will take full ownership of front-of-house operations, ensuring exceptional guest experiences while fostering a high-performing, professional team environment. The ideal candidate is a strong, hands-on leader with a proven track record in hospitality management, excellent communication skills, and a passion for delivering top-tier service.
Key Responsibilities
Oversee and manage all front-of-house operations, ensuring a seamless and welcoming experience for every guest
Lead, train, schedule, and inspire FOH staff to uphold the highest standards of service and professionalism
Act as the primary point of contact for guest relations, addressing feedback and resolving issues with poise and professionalism
Maintain cleanliness, readiness, and organization across all FOH areas before, during, and after service
Uphold and enforce standards for service etiquette, appearance, and overall guest interaction
Manage and optimize reservations, walk-in traffic, and seating flow
Onboarding of FOH team members in collaboration with senior leadership
Monitor inventory levels of FOH supplies and manage ordering as needed
Ensure consistent adherence to health, safety, and regulatory standards
Qualifications
Demonstrated experience in a senior FOH management role within a high-volume or upscale hospitality environment
Outstanding leadership, communication, and team-building skills
Strong organizational and decision-making abilities, with a calm and proactive approach under pressure
Proficient with POS systems and comfortable interpreting basic operational or financial reports
High standards of personal presentation and professional conduct
Flexible availability, including evenings, weekends, and holidays
If you have not heard from us in two weeks, please consider your application as unsuccessful.
Job Types: Full-time, Part-time
Ability to commute/relocate:
- Great Brak River, Western Cape 6525: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
