Senior Manager - Programme Governance and Reporting

Mission/Core purpose of the job:

The Senior Manager: Programme Governance & Reporting will be responsible for leading the governance and reporting processes for AI-driven programs, ensuring that the AI programs adhere to robust governance frameworks, maintain transparency, deliver timely, accurate reporting and align with strategic business goals

As a Senior Manager: Programme Governance & Reporting, the role will work closely with relevant stakeholders to manage the governance, risks, and compliance of AI projects within given scope, time, and budget, ensuring transparency among all stakeholders leading to effective decision-making and successful delivery of AI solutions

The role will also be responsible to foster a culture of accountability and performance optimization, proactively identify opportunities to enhance AI project efficiency, mitigate risks, consistently meet business needs, delivering measurable value and contributing to the overall success of the organization

Job Outcomes and Results:

• Ensure that AI projects are delivered on time, within scope, and within budget through effective governance practices
• Foster strong relationships with internal and external stakeholders to ensure clear communication and effective collaboration
• Proactively mitigate risks and ensure compliance with internal policies and external telecom industry regulations, and data privacy laws
• Enable continuous monitoring of AI programs, ensuring consistent performance and delivering actionable insights to senior leadership
• Establish and maintain comprehensive, clear, and accurate governance frameworks, processes and standards to ensure robust oversight and alignment with evolving regulatory demands, and industry best practices

Values

We at MTN are a purpose and value-led organisation. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

The Senior Manager - Programme Governance & Reporting will be responsible for the following:

• Lead the strategic establishment and ongoing governance of standards, processes, and frameworks across all AI programs, ensuring the programs comply with industry best practices and strict adherence to regulatory requirements
• Oversee the governance of critical project deliveries, monitoring trends, anomalies, and behaviors to ensure proactive risk mitigation
• Serve as the primary point of contact for AI governance, advising leaders on policy and regulatory changes while facilitating timely communication between the senior leadership and cross-functional teams to ensure alignment on AI program execution
• Work closely with relevant AI Ethics & Compliance stakeholders to monitor emerging regulatory and ethical standards in AI, adjusting governance policies proactively ensuring alignment with overall MTN governance policies and standards
• Spearhead the development and enforce policies for responsible AI development, deployment, and monitoring, ensuring full alignment with global regulatory standards to maintain compliance and ethical AI practices across all programs
• Responsible to ensure compliance with internal and external guidelines, focusing on fairness, transparency, accountability, and privacy in AI systems. Monitor and enforce best practices to maintain ethical and regulatory standards across AI initiatives
• Collaborate with AI Legal and Regulatory stakeholders to manage and document AI-related risks and incidents, while developing audit mechanisms and conducting regular compliance checks to ensure adherence to AI governance standards
• Partner with cross functional teams to strategically integrate AI principles throughout the entire AI lifecycle, from conceptualization and development to deployment and continuous monitoring, ensuring ethical standards, transparency, and compliance are maintained throughout
• Drive the identification and mitigation of risks in AI applications, including bias, security, and privacy concerns, and establish metrics and KPIs to assess and ensure alignment with ethical and governance standards
• Perform project portfolio analysis by generating comprehensive reports and dashboards to track AI compliance, performance metrics, including project financials and capital expenditures, and provide detailed insights to stakeholders for informed decision-making
• Responsible to Identify opportunities for continuous improvement in AI program governance and reporting processes, and drive the adoption of best practices and new technologies to enhance the efficiency and effectiveness of program delivery
• Drive training and awareness programs for internal stakeholders, including technical teams and business leaders, to ensure they understand the ethical, regulatory, and governance aspects of AI technologies, enabling a culture of compliance and responsibility

Education:

• Bachelor’s degree in Business Administration, Information Technology, or a related field 
• Relevant certifications in engineering or AI (preferred)

Experience:

• 8+ years of experience in project/program governance and reporting, preferably in AI, telecom, or technology-driven environments
• Proven track record in leading AI governance frameworks and reporting in telecom or tech industries, 
• Hands-on experience in managing end-to-end AI projects, ensuring alignment with business goals, regulatory compliance, and successful delivery
• Experience of working in a dynamic, fast-paced environment 

Skills :

• Strong understanding of AI principles, frameworks, and regulatory standards to ensure compliance and effective governance
• Familiarity with a broad range of technical concepts relevant to cloud computing environments: logical access, agile development process, security architecture, information security, network security, and privacy
• Demonstrated project governance and reporting skills
• Knowledge of global and regional compliance requirements and experience in conducting regular compliance checks