Overview
At Omnia, we are dedicated to addressing the significant challenge of youth unemployment in South Africa by creating sustainable development and career opportunities for talented individuals from diverse backgrounds.
Our goal is to empower young people to transition successfully from academia to meaningful employment.
We are pleased to offer an exciting 1-year Graduate Program designed to provide unemployed youth with valuable workplace experience and the potential for future employment within our company.
Through the Omnia Learning Academy, we offer a range of professional development opportunities in various fields.
Start a fulfilling career with us—apply today. A better future begins with you!
Qualifications
- Relevant technical diplomas or certifications may be considered.
- CompTIA A+ and N+ or equivalent certification is preferred.
- Additional certifications in IT support or related fields are advantageous
Experience
Minimum of 1-3 years of experience in an IT support role or related field.
Duties
- Front-Line Technical Support
- Inbound and Outbound Calls
- Ticket Management
- New hardware deployments (Laptops / desktops)
- Printer support including Label Printers
- VOIP support
- Incident Prioritization
- Problem Resolutions
- Password Rests and Account Management
- Software Installation and Updates
- Hardware Support
- Remote Desktop Support
Job Competencies
- Proficiency in hardware and software troubleshooting.
- Strong communication and customer service skills.
- Ability to prioritise and manage multiple tasks.
- Proficiency in using ticketing systems for incident management.
- Knowledge of remote desktop support tools.
- Understanding of IT support principles and practices.
- Familiarity with common operating systems and software applications.
- Knowledge of network troubleshooting and diagnostics.
- Awareness of IT security principles and best practices.
