Business Segment: Group Functions
Location: ZA, undefined, Johannesburg, 5 Simmonds Street
Job Type: Full-time
Job Ref ID: 80443889A-0001
Date Posted: 7/29/2025
Job Description
To manage and take ownership of the Managed Services Provider for Standard Bank, ensuring Specific End User Services (SEUS) quality is maintained, continuously improved and that the SEUS support the achievement of individual employee and Business unit goals, focusing on the overall Employee Experience. Lead Standard Bank permanent resources to provide certain SEUS. Provide thought leadership and strategic insight to employees and Business Units in the context of owned specific End User Services.
Qualifications
First Degree in Information Technology
ITIL V4 Foundation Certification
5-7 Years in a stakeholder manager position within the IT space, experience in managing technical service providers and ensuring alignment of the overall business outcomes from the respective service providers ensuring alignment to Group strategy.
8-10 Years general Information Technology support, first-hand experience in what is required from an IT perspective within the Bank and a strong understanding of technical agreements and service needs.
Additional Information
Behavioural Competencies:
Establishing Rapport
Empowering Individuals
Embracing Change
Articulating Information
Convincing People
Technical Competencies:
Stakeholder Management (IT)
Service Level Management
Service Management Processes
Quality Assurance
Written Communication
#LI_DNI
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
Report job
