Business unit, Department, Reporting
Division BCX Technology Department BCX BTE Leadership Job grade/level S5
Core Description
To provide specialised technical support (technology specific) through development, reconciliation scripting and guidance through high level analysis, diagnosis and problem solving. This includes support and implementation of IT solutions within BCX BTE.
Key Deliverables / Primary Functions
- Manage daily support of billing systems, including real-time monitoring, error handling, and resolution of stuck or failed processes (e.g., stuck orders).
- Provide L2/L3 support for production incidents, including root cause analysis and permanent resolution plans.
- Design, develop, and maintain PL/SQL scripts for automation, data processing, and report generation.
- Develop custom scripts for data extraction, transformation, and loading (ETL) across various billing subsystems.
- Develop and execute reconciliation processes between different billing components (e.g., order systems, invoicing, provisioning).
- Ensure data accuracy and completeness across systems.
- Analyze and optimize SQL queries and PL/SQL procedures to improve performance.
- Collaborate with DBAs to tune database parameters and identify bottlenecks.
- Execute and manage bulk data fixes and conversions with careful validation, rollback planning, and business sign-off.
- Ensure compliance with data governance and audit standards.
- Participate in change advisory boards (CAB) and follow ITIL processes for incident and change tracking
Core Functional Skills & Capabilities
Service and System IntegrationSQLSystem AdministrationCustomer Relationship Management (CRM)TroubleshootingCore Behavioural Competencies
Job MatchLeading and supervisingPresenting and Communicating informationCoping with pressures & setbacksApplying expertise & TechnologyCreating & InnovatingMinimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer ScienceOR NQF 4: Grade 12Additional Education -Preferred /Advantage
Experience
- Minimum of five (5) years working experience in IT Development working with within an ICT environment.
OR
- Minimum of seven (7) years working experience in IT Development within an ICT environment.
Certifications
MCSE Unix CMSSShell ScriptingProfessional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 1-5 Level of Engagement Engagement with all levels within the organisation.
Special Requirements / Employment Condition
Valid Drivers licenseWilling to travelWorking ShiftsWorkplace / Physical Requirements
Hybrid Remote WorkerNon-Billable
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