We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Live Y’ello
- Lead with Care
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s External Communications function in which this role falls within must therefore ensure the successful delivery in context of:
- Rapidly changing ICT environment
- The geographic complexity of MTN’s footprint across Africa and the Middle East
- Ever changing social media regulation and dynamics
- Management of executive and local shareholder expectations across all 19 markets and aligning them to MTN’s plans and strategies
- Management of customer, supplier, and other stakeholder expectations through communication
- Enhance MTN’s position as a leading the bold digital work, driving digital and financial inclusion
- Internal organisational communication across a varied and deadline driven corporate communications environment
- Dynamic and fast changing organisational requirements
- Need to continuously innovate the way business is conducted
- Growing pressure from stakeholders for disclosure and transparency
External Communications and Content Management
- Identify storylines and PR opportunities to grow and enhance MTN’s reputation.
- Support the team with external communication activities, manage all media relations for allocated area
- Track, monitor and evaluate communications activities and accomplishments, collaborating cross-functionally with social and online.
- Support the Senior Manager to coordinate the agencies on the External Communication Strategy.
- Provide content for MTN across the Business Units
- Identify key issues and conceptualize content that is appropriate for the both internal and external stakeholder to positively position the MTN Brand
- Support MTN Group publicity campaign and determine the appropriate platform which will give MTN positive publicity and PR mileage.
- Support the different communication mediums and tailor content for use on the various mediums, including portal websites, media platforms and social media, presentations, speeches.
- Proactively generate, write, proof-read and edit content to be placed on all MTN communication channels
- Provide writing services to all internal business units, in particular Corporate Affairs, Human Resources, MTN Business, Network and Technology, Commercial Operations, Corporate Services etc
- Assist and support subject matter experts in writing their own content.
- Communicate with multiple stakeholders on content and stories aimed at telling the MTN Story
- Provide editorial contribution and distribution of memo’s, circulars from the offices of the Executives.
Continuous Improvement
- Keep abreast of international best practice, technologies and industry trends.
- Keep up to date with new products and services and their impact on MTN.
- Understand and take cognisance of emerging markets and plan accordingly.
Budget Management Support
- Support the Senior Manager with forecast planning and craft procurement documents such as EPA, Memos etc
- Support in managing and optimising the assigned budget, ensuring all expenditure is in line with MTN SA’s strategic intent and agreed budgets
Education:
- Minimum of 3 years Communication, Public Relations, Media Relations or related degree
- Postgraduate degree would be advantageous
Experience:
- 3 to 5 years’ experience including experience:
- In a Public Relations/ External Communication role
- Experience working in a global/multinational enterprise /FMCG understanding of emerging markets
- PR agency experience is an advantage (PR account management)
Competencies:
- Knowledge of new media and its influences on reputation and media and consumer sentiment.
- Effective written and verbal communication is crucial for crafting compelling content, engaging with audiences, and building relationships with the media and clients.
- Strong media relations - need to build and maintain relationships with journalists and media outlets to secure favourable coverage.
- Writing Skills
- Research & Analysis
- Public relations
- Digital multimedia
- Stakeholder management
- Interpersonal excellence
- Customer experience
- Project management
- Media relations
Responsibility towards:
- Key customers: Group Chief Sustainability and Corporate Affairs Officer, General Manager: External Communications, Senior Manager: External Communications, Senior Manager: Digital Platforms, Manager: Events and Sponsorships, Senior Manager: Events and Sponsorships, Opco Communication representatives, Group Business Platforms and Functions and MTN’s other stakeholders
- Key suppliers: Social media and website agencies and research agencies
