iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.
Job Description
Are you ready to take charge and make an impact? iKhokha is on the hunt for a charismatic Store Manager for Durban - uMlazi to lead our team.
If you thrive in a fast-paced environment, have a knack for inspiring others, and love driving results, we want to hear from you! Join us today and be part of an innovative South African Fintech story.
So, what will you do?
You will play a pivotal role in driving sales and activation ratios.
Manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha' s goals.
Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.
Contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.
In addition to the above, you will:
- Accountable for the performance of the iKhokha Head Office store
- Responsible for store P&L’s.
- Sales.
- Customer service.
- Responsible for maintaining relationships linked to stores.
- Interview, recruit, and train new staff.
- Implement Performance management processes to ensure that new staff thrive and targets are met.
- First level HR and IR skills.
- Monitor productivity of staff daily as per company requirement.
- Responsible for in-store stock management.
- Weekly stock takes and cycle counting.
- Maintain asset register of instore equipment.
- Maintain asset register of all branding materials
- Basic understanding of POS systems for stock management.
- Report back to internal stakeholders weekly/monthly on store performance.
- Share ad hoc survey results with necessary internal stakeholders.
- Feedback on general in-store activity.
- Report in required market insights within the designated area.
Qualifications
Qualifications:
- Completed Matric/Grade 12
- Undergraduate Degree (Advantageous)
Deal Breakers:
- Informal market retail experience with a strong focus on growth.
- 3+ years of experience in a similar role.
- Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
- Experience in retail operations.
- Understanding of informal markets and in-branch retail dynamics.
- Basic understanding of key stakeholders within the designated Store Location
- Sales Management against designated target
- Valid driver’s license
- Own transport
Additional Information
Perks of joining the Tribe?
- Work in a high-growth company with tangible results you're accountable for.
- Enjoy hybrid, remote, and in-office work models.
- Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
- Visionary leadership.
- Seize the opportunity for study leave.
- Access to on-demand learning at your fingertips.
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.
