Job Description

Overview of the role:

• To provide specialist high-level technical advice, high-level problem resolution of complex problems, system security and policy implementation monitoring.
• Monitoring of all Cloud service requests and Incidents on Service now
• Cloud AWS, Azure, and Google skills advantageous 

You will be responsible for:

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Provide second level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurations
• Provide specialist high-level technical advice for high-level problem resolution of complex problems by monitoring system security policy implementation.
• Monitor changes in legislation, regulations, initiatives, and relevant industry practices.
• Ensure drafting and implementation of appropriate interventions.  
• Ensure compliance with audit requirements
• Assess, identify, and mitigate potential risks within the IT system engineering environment and comply with governance in terms of legislative, audit and business policy requirements by drafting policies and procedures for the System Engineering Environment
• Manage systems by setting threshold measurements for capacity and infrastructure upgrades and suggest changes
• Manage the System Efficiencies by suggesting and implementing efficient system changes based on research of new and existing technology to align with business needs
• Set timeline and methodology for system, release upgrades and build test packs for regression testing.
• Access and implement patches and Fixes in test environment and migrate to live
• Manage own development to increase own competencies
• Obtain and sustain In-depth system / application knowledge to maximise contribution to the role

What you will need:

• 3- 5 years' experience in a similar role  

We can be a match if you can:

• Strong communication, decision making and interpersonal skills
• Good stakeholder engagement and management
• Able to work under pressure Very good technical skills

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

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Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.