Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To ensure the effective functioning of a Point of Representation (POR/s) by overseeing both operational aspects (e.g., security, cash handling, and compliance) and sales and service functions, in alignment with client experience guidelines and laid-down banking requirements. This applies where Universal Banker I, Cash Consultant I/II, Forex, and Customer Liaison Officer (CLO) roles are present.
Key Responsibilities
- Operational Efficiency & Risk Management: Oversee branch operations, ensure compliance with security, cash handling, and banking regulations, and implement risk controls to maintain a secure environment.
- Customer Service & Sales Performance: Lead front-line teams to deliver excellent service, drive sales, promote banking solutions, and enhance the customer experience across multiple channels.
- Team Leadership & Development: Manage and develop a high-performing team, overseeing recruitment, training, performance management, and fostering a culture of accountability and service excellence.
- Compliance & Financial Oversight: Ensure adherence to FAIS regulations, monitor financial transactions and cost efficiency, and collaborate with stakeholders to drive operational improvements.
Qualifications
- National Diploma (NQF Level 6) in a FAIS-recognised qualification
Experience Required:
- Minimum of 4 years’ frontline banking experience, including customer service and sales within a branch environment
- Proven track record of supervising or leading teams, with responsibility for operational delivery and performance management
- Demonstrated ability to drive financial targets, client experience, and service excellence in a regulated banking environment
- Exposure to risk and compliance requirements, including audit processes and regulatory controls
- Experience in implementing people management practices, including coaching, performance development, and succession planning
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information & Providing Insights
- Convincing & Directing People
- Exploring Possibilities & Generating Ideas
- Following Procedures
- Making Decisions
- Producing Output
- Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
