Mission/ Core purpose of the Job:
To ensure successful service delivery enablement to MTN Customers (consumer/enterprise/digital) through effective project management.
Context:
- ISO9000, ISO9002
- Highly competitive environment with customer focus as a key differentiating factor
- Rapidly changing and highly regulated environment
- Rapidly changing and developing technology environment
- Customer demand for alternative technologies, improved performance and cost savings
- Project driven environment
- High risk and pressurised environment due to organisations’ increasing reliance on IT infrastructure
- Compliance to standardisation issues and project management standards and procedures
- Within the legal, regulatory and commercial environment of South Africa e.g. BEE legislation
- Compliance to company policy
- Dynamic nature of national and international trends and practices
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity:
Project Execution Planning:
• Responsible for the execution planning in the region including the scheduling of project resources required to meet and exceed project targets
• Responsible for obtaining the project implementation deliverables including order specifications and milestone target dates from Project Manager
• Ensures the allocation of planned work to appointed contractors/suppliers in accordance with contractual obligations
• Ensuring that suppliers/contractors are aware about the capacity and capabilities required to support MTN
• Allocation of accountable project engineers within the region
• Ensuring the communication plan between the implementation team, Project Manager and the commercial teams are clearly defined and understood within the region
• Attend project kick-off meeting to clarify complete corporate customer requirements and deliverables pertaining to transmission and radio access infrastructure.
Project Execution Management:
• Accountable for end-to-end implementation of all approved projects within the region.
• Ensure that leased FTTx and microwave transmission links are supplied to EBU Customers within agreed target dates and quality standards.
• Ensure that required Access infrastructure such as macro, micro and indoor DAS, TX high sites etc… are supplied within agreed target dates and quality standards.
• Ensure that the responsible project engineers and suppliers are diligent in the updating of Network Information Management System.
• Monitor all output related workflow actions and ensure that they are completed in accordance with the project plan dates.
• Monitor all input related workflow actions by contractors and ensure they are completed promptly in accordance with the project plan dates and contracted SLAs.
Project Risk Management:
• Proactively identify quality and schedule delivery risks and generate risk mitigation alternates for the Project Manager.
• Apply active operational decision-making in the best interests of MTN and its Customers
Project Reporting:
• Provide weekly project progress reports to Project Manager.
• Provide implementation feedback to Project Manager on ad-hoc basis.
• Ensure the supply of accurate and good quality reports.
Project Stakeholder Management:
• Collaborate and liaise with the other departments and work streams in order to assist in the facilitation of a seamless integration of all relevant access technologies
• Ensure that suppliers/contractors espouse MTN values at all times
• Attend all meetings involving scope change and communicate impact thereof
Project Close Out:
Attend project close-out meetings to confirm deliverables pertaining to transmission and radio access infrastructure are in accordance with corporate customer requirements and deliverables.
Special Projects and Support:
• Assist with managing special projects as and when required.
• Assist head office during tender evaluations.
• Assist head office staff in responding to RFPs.
• Assist in the POCs and field trials of new supplier solutions.
• Assist Project Managers and Process analysts in process optimisation initiatives.
Supervisory / Leadership / Managerial Complexity:
• Lead and supervise regional project teams to ensure that product and service targets are exceeded.
• Supervision of project engineers responsible for implementing transmission and radio access infrastructure projects.
Role Complexity:
• Dependant on performance of project engineers, contractors and suppliers.
• Dependant on performance of third party land lord representatives.
• Efficiency of workflow processes and internal support functions.
• Play an integrating role across different functions, systems, processes and areas of work.
Lateral Dimensions:
Creativities (improvement/innovation inherent)
• Identify additional business opportunities for MTN.
• Investigation of new technologies and approaches
• Formulate and substantiate assumptions in an environment where historical data is not available.
• Improvement on processes throughout the project
• Identify dependencies across the work streams that may negatively impact on each other and take appropriate action to mitigate or eliminate the eventual possible impact
Vulnerabilities (control span)
• Rapidly changing technology environment requires flexibility
• Insufficient / lack of technical knowledge of sponsors and project owners
• Reliance on system inter-operability and stability
• Lack of support and buy-in from stakeholders
• Lack of availability of sufficient skilled resource for projects
• Budgetary constraints that impact on the project objective.
• Poor stakeholder management.
• Individuals not having line authority over the resources that s/he interacts with.
• Project resources often have line responsibilities as well and only work on a project part time.
• Ineffective induction of project teams into specific project methodologies and processes
Collaboration: Refers to formal and informal relationships
Responsibility towards:
• Direct reports - Senior Manager - Regional Network Operations (administrative – conduct & behaviour)
• Key customers - EBU – CBU – DBU and associated customers
• Key suppliers - Transmission planning, Transmission Suppliers, Radio planning, BTS and Radio Equipment Suppliers, Project Managers, Leased TX link suppliers. Leased DAS suppliers. Leased Mast suppliers. Equipment vendors – product specifications, quotations, consultancy, equipment. Budgets reports, services regarding procurement.
• Other Relations - all key stakeholders including third party suppliers and operators, sponsors (budgets and mandates), Legal and Regulatory, etc.
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment:
• Personal leadership and time management.
• Use own discretion where procedures do not apply.
• Ensure that national procedures, standards and specifications are complied with.
Authorities:
Take any recommended action (as per vendor documentation) in the repair / maintenance of any equipment.
Request assistance from colleagues or support staff as required.
Halt any activity in progress in their environment which:-
Are / may be traffic affecting and have not been recorded in the events log.
In any way jeopardise the integrity of the network.
Does not comply with MTN specification.
Fails to meet safety requirements.
Approve/reject plans and quotes for all new projects.
Accept the completed projects from the contractors, after any outstanding observations have been rectified.
Accept/reject transmission links, BTS and DAS from service providers, vendors and leased transmission link or DAS suppliers
Minimum Requirements
Education:
• Minimum 3 year diploma/degree in engineering/technology
• Fluent in English
Experience:
• Minimum of 3 Years experience in the telecommunication industry (preferably in the Radio & Transmission Implementation environment). Sound project management experience will be advantageous.
Training:
• Transmission systems
• GSM training
• Project Management
• General technological principles
Competencies
Head - Big Picture Focus
• Analytical Thinker - Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement
Heart – Emotionally Intelligent
• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand
Hands – Results Focused
• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others
General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
• Prepared to work long hours.
• Must be able to climb towers and high structures.
• Overtime duties are essential when doing network effecting cut overs.
• Minimum requirement is a current EB code 8 drivers licence.
• Vehicle as per fleet management discretion/policy.
• Driving in high-risk areas and travelling long distances is mandatory.
• Working at elevated heights and in extreme environmental conditions is a requirement.
• The use of safety climbing equipment while working at elevated heights is compulsory.
• Competent in the use of mechanical & electrical hand tools.
KPA Quality Standards
• Turnaround time of service provision to MTN’s customers.
• Quality Control of service provision to MTN’s customers.
• Stakeholder relationship management.
• Clearly defined communication plan
• Timeous implementation of Implementation projects within region
• Supplying of all links to EBU customer on time and within agreed quality standards
• Timeous delivery of access infrastructure
• Consistent monitoring of workflow actions to prevent delays in projects
• Degree to which risk are mitigated
• Timeous and accurate delivery of reports
• Special Projects and support:
Minimum Requirements
Education:
• Minimum 3 year diploma/degree in engineering/technology
• Fluent in English
Experience:
• Minimum of 3 Years experience in the telecommunication industry (preferably in the Radio & Transmission Implementation environment). Sound project management experience will be advantageous.
Training:
• Transmission systems
• GSM training
• Project Management
• General technological principles
About MTN South Africa
Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.
