Job Description
LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.
LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
LiquidCapital Division is seeking to employ a qualified and experienced Technical Authorisations Team Leader. The successful candidate will join a dynamic and highly skilled Technical Authorisations Team.
If you are seeking an exciting and rewarding opportunity, then this is the career journey you’ve been waiting for.
The successful candidate will report directly to the Technical Call Center Manager.
Position Overview
LiquidCapital Division is a well-established Financial Service Company based in Edenvale. We are seeking a Team Leader to join our dynamic and hardworking Authorisations team.
The successful candidate will be accountable for overseeing the capturing, assessing, monitoring & approving service and maintenance claims by the authorisations team. The Leader will be accountable for call centre performance, daily functionality, team management and reporting.
Specific Role Responsibilities
- Monitoring of incoming calls and ensuring that monthly service level targets are met within the department
- Verifying policy details and supplying dealers with information on request where claims/ queries are escalated to the Leader
- Asses technical information on previous claims where required
- Admin duties related to claims and authorisations
- Maintaining high levels of customer service at all times
- Liaising with all internal divisions and providing info to necessary parties
- Liaising with clients regarding claims, vehicle condition and instances where the cost is not covered by the Company
- Attending meetings with clients/internal stakeholders where required
- Reporting on claim volumes, spend and concerns monthly
- Scrutinizing of dealer quotes to minimize costs
- Assisting other teams when the job requires it
- Carrying out one-on-one meetings with team members to discuss performance and areas of improvement
Qualifications and Experience
- Grade 12 / Matric
- Qualified technician (mechanic) - Required
- Minimum of 2 – 3 years Authorisation Call Centre experience
- Prior leadership experience - advantageous
- Minimum 3 years Motor Industry and strong technical knowledge of vehicles will be advantageous
- Mechanical / technical knowledge of vehicles
- Computer literate (Full MS Office), Intermediate Excel experience advantageous
- Claim administration experience (Advantage)
Skills and Personal Attributes
- Excellent telephone and communication skills
- Multi-tasking
- Excellent time management
- Deadline driven
- Action orientated
- Approachable
- Customer focused
- Good Listening skills
- Peer relationships
- Proactive and engaging
- Negotiating skills
- Confident and assertive
- Ability to work under pressure
- Team Player
- Attention to detail
- Accuracy
- Strong analytical skills
- Ability to lead a dynamic and multi-skilled team
- Criminal and credit clear
- Reliable or own transport
- Background in the Motor trade would be preferable
- Own and Live up to company values
