Adcock Ingram Holdings Limited and its Subsidiaries (“we”, “us”) is committed to protecting and respecting your privacy. Our Privacy Notice sets out the basis on which personal information collected inter alia from you, social media, recruitment agencies and our website, will be processed by us. The Privacy notice is available on our website www.adcock.co.za.
One of the conditions under the Protection of Personal Information Act 4 of 2013 (POPIA) provides that candidates have the right to be informed about the collection and use of their personal information,
In the course of your application: we may
- collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you.
- use your Personal Information to confirm references or background checks you have provided us.
- request your consent to participate in aptitude tests or recruitment assessments.
We also use your personal information to respond to your inquiries, to verify your information and to share information with you.
Your personal information will be securely stored by the Human Capital Department and it will be retained for a period of up to 12 months as of the closure of the application procedure if your application is unsuccessful, and in case of a successful application and you are hired, your data will be transferred to your personal employee file.
By applying for this position, you consent to us processing your personal information.
We reserve the right to make an appointment. If you have not heard from us within 30 (thirty) days of the closing date, please accept that your application was unsuccessful. Correspondence will be entered into only with shortlisted candidates.
Job Purpose:
As a Field Service Technician, you will be responsible for installing, maintaining, and repairing life-saving medical equipment in hospitals and clinics. You will work closely with healthcare professionals to ensure that critical devices remain operational and compliant with all regulatory standards. This role requires excellent technical skills, a keen attention to detail, and a strong commitment to patient safety.
To undertake and manage Technical Services activities; To always meet the quality and compliance requirements of the respective OEM’s. To always and in all actions, keep the patient’s safety at heart. To complete work in a professional and timely manner.
The Field Service Technician is expected to drive and maintain both internal and external customer relationships without compromising quality and compliance standards. To direct and manage day to day office duties including: the on-time completion of job cards, reporting of spares usage and to maintain the equipment and tools database.
Key Job Outputs
Install and Maintain Medical Equipment:
- Conduct regular maintenance and servicing of medical devices, including dialysis machines and other renal care equipment.
- The In-Field service and repair of Dialysis machines. Including installation, technical back up, fault finding, customer training and customer support.
- Support in-house Bench team and the service support of any other Capital equipment sold by Adcock Ingram South Africa.
Troubleshooting and Repairs
- Diagnose and repair faults quickly and effectively to minimize downtime, ensuring high reliability of critical equipment.
Regulatory Compliance
- Adhere to medical device regulations (FDA, ISO, IEC 60601) and maintain detailed service records in compliance with legal and company standards.
Customer Training and Support
- Provide training to healthcare staff on proper usage and care of medical devices and offer on-site technical support.
Documentation and Reporting
- Complete accurate service reports, detailing maintenance, repairs, and performance tests.
Travel
- Regularly travel to customer sites within the region, ensuring prompt and professional service.
Required Learning:
- National Diploma in Clinical Engineering or an equivalent three-year technical qualification.
- A minimum of 3 years of technical support experience, including experience in a field service role supporting hospitals or healthcare facilities.
- Electrical safety test setup and testing
- At least 3 years of hands-on experience with dialysis machines or similar multi-faceted medical devices.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and equipment management software.
- Valid driver’s license, as travel is required.
