The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.
RESPONSIBILITIES
Desktop Support & IT Operations
- Provide first-line support to users for hardware, software, and networking issues.
- Install, configure, and maintain desktops, laptops, and peripheral devices.
- Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Troubleshoot and resolve software and hardware-related issues promptly.
- Maintain an up-to-date inventory of IT equipment and software licenses.
- Monitor ticket box and assign tickets correctly and accurately and in a timely manner.
AI & Emerging Technology Support
- Learn about and support the use of AI tools and automation technologies in daily workflows.
- Provide basic guidance to users on how to leverage AI applications to improve efficiency.
Networking & Connectivity
- Assist in troubleshooting network connectivity issues (LAN/WAN/Wi-Fi).
- Ensure proper network configuration and support VPN and remote access users.
- Work with the IT team to diagnose and resolve network-related problems.
Cloud & Security Management
- Support and manage user accounts and permissions within Microsoft Azure.
- Assist with cybersecurity measures, including antivirus updates and endpoint protection.
- Enforce IT security best practices and company policies.
User Support & Training
- Provide user training and support on IT systems and tools.
- Maintain IT documentation, including user guides and troubleshooting steps.
- Assist in onboarding new employees with IT setup and training.
COMPUTER SKILLS
- Experience in desktop support and IT troubleshooting.
- Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
- Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting).
- Experience with Windows operating systems (Windows 10/11) and MacOSX.
- Familiarity with cloud-based IT environments and remote desktop tools.
EDUCATION and/or EXPERIENCE
- Relevant IT diploma or degree (e.g., Information Technology, Computer Science).
- Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous).
- 1-3 years of experience in a desktop support or IT helpdesk role.
The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.
