Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
The position within the Technical Training Team focuses on enhancing the skillsand knowledge of the motor assessing team, ensuring they are fully trained and
equipped to deliver on the company's promise of cost-effective, high-quality, and
timely outcomes in motor assessing. Focusing on these areas, the role will not
only support the organisations objectives of delivering exceptional service but
also contribute to the continuous growth and development of its team, ultimately
ensuring the company remains at the forefront of the insurance industry.
Responsibilities
Coaching coaching and technical knowledge training and support to Motor Claims consultants and Leaders.Learning and Development Program Delivery Deliver face to face sessions, virtual sessions or short courses and create context and conversation that allows learners to engage based on the topic. Provide feedback based on participant’s activity, ability to learn and understand the theory and ability to apply the learning in a workplace environment.
Project and Program Stakeholder Engagement Develop and maintain productive working relationships with peers and seniors. Work with stakeholders to ensure learning is delivered in the most appropriate manner. Build relevant and appropriate relationships with the learners as well as managers.
Learning and Development Program Design Design learning sessions for Motor Claims to meet the requirements of a specified curriculum or to fill gaps in existing programs; develop and maintain relevant content and high-quality training resources to ensure high levels of learner engagement and achievement of learning outcomes. Understand and able to implement a variety of facilitation techniques and methods to ensure learning is delivered in the most appropriate manner to suit the learners needs as well as ensuring the learning environment is maintained.
Learning Needs Analysis Support the identification of learning needs by analysing performance and competence data to identify gaps in relation to required levels; recommend priorities for Learning and Development interventions.
Operational Compliance Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Business Requirements Identification Use available business relevant information to drive the learning within the classroom. Understand the current challenges facing business as well as the key objectives and strategies within the organisation.
Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of content development, relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Improvement / Innovation Use logic, reasoning and agility to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Document Preparation Prepare training plans, aligned with the training curriculum and prepare relevant training material. Also responsible for gathering and summarising data for reports. Capture registers on the relevant system.
Training Room Operations Manage the training environment to ensure that equipment is up to the right standard as well as ensure the training room is kept clean and ensures learners adhere to the training room code of conduct. Ensuring learners have the correct systems and stationary for training purposes.
Education
Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Skills development training accreditation (Advantageous).Experience
5 or more years insurance assessing experience (Essential); 2 to 4 years’ experience as a facilitator or educator within the Learning and Development field (Advantageous).Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
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