Job Purpose
The Trade Support Specialist role supports the BLD Formal Regional Sales team by ensuring smooth technical activations and efficient processes. The ideal candidate will be highly organized, detail-oriented, proactive, customer-focused, and capable of multitasking in a fast-paced environment.
Key Responsibilities
Order Processing: Process parts and /or device orders efficiently, ensuring accuracy and timely customer delivery in accordance with the Sales Coordinator's requirements and any requirements from the regional sales teams.
Cross-functional Collaboration: Collaborate with all regional team members and, where applicable, customers, to support sales initiatives and projects at a regional level.
Administration: Produce, update, and provide best practice support on MS documents, databases, and other systems to support the work of more senior colleagues. Tasks could include device repairs, activation setups and breakdowns, working on activation days with the Business Sales Representatives, entering budgetary information, ordering of stock in line with regional procedures, time and expense recording, warehouse and stock control, and similar activities as required by the Sales Manager and National Sales Manager.
Stock Control: Assist the sales coordinator with the effective management of stock within the region, including all activation-day stock and marketing collateral.
Competencies
- Strong accountability and planning skills
- Excellent communication and collaboration abilities
- Tech-savvy and data-driven
- Customer-centric and results-oriented
- Able to work independently and stay organized in a remote setup
- Proficiency in Microsoft Office Suite and CRM systems
Education
- Matric - Essential
- A certificate in Business Administration, Technical Field, or related field would be advantageous
Experience and other requirements
- 3 years of proven experience in a Technical and Support Administrative role.
- Driver's licence – Code 08
