Job Description
Job Purpose
- To create and deliver sales and process vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. Develop and implement effective sales strategies, to ensure the company meets its sales targets.
Position Overview
Specific Role Responsibilities
GENERIC JOB OUTPUTS
PROCESS
- Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act(CPA) and others.
- Adhere to sales activity management processes and standards.
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of vehicle sales.
- Deliver on agreed performance targets according to set procedures and service level agreements.
- Deliver work activities in an ethical manner consistent with company values.
- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Identify risks that will have an operational impact.
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner.
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service.
- Process all leads of prospective customers and follow-up on possible sales, following CRM processes and procedures.
- Prospect, develop and maintain business relationships with potential customers to generate and qualify new business.
- Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
- Structure and finalise sales according to M standards and sales processes in order to achieve performance targets.
FINANCE
- Execute accurate and efficient debtors management
- Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
- Execute work activities effectively and efficiently in order to pro-actively achieve monthly sales targets.
- Identify financial risks and escalate immediately.
CLIENT
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Adherence to Customer Satisfaction Index (CSI) M/Importer standards.
- Deliver work activities effectively to satisfy customers.
- Foster a culture of customer service excellence.
- Inform and educate customers on products and promotions to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
- Offer products and services to existing or potential customers and assist them in selecting those best suited to their needs.
- Provide a customer experience that builds and enhances the brand.
PEOPLE
- Attend learning initiatives to improve work quality and enhance own skills.
- Own and live up to company values.
Qualifications and Experience
Minimum Qualification
- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Minimum Experience
- 1 - 2 years' experience in a similar environment
Skills and Personal Attributes
Minimum Requirements
- Valid driver's license
- Industry legislative compliance/ knowledge.
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