Description
JOB SUMMARY
We are looking for a skilled VIP Account Manager to oversee the company’s relationship with its VIP customers. You will be responsible for obtaining and maintaining long term KEY customers by understanding and meeting their needs daily.
The ideal applicant will be able to identify needs and requirements of customers to better promote our company’s solutions and achieve mutual satisfaction.
RESPONSIBILITIES
· Developing and managing a portfolio of VIP accounts to ensure they do not turn to competition
· Acquire a detailed understanding of VIP customer needs and requirements
· Expand the relationships with existing customers by constantly proposing solutions that meet their queries
· Ensure that portfolio of customers are up to date on product market options and new releases.
· Serve as a liaison between VIP customers and internal departments.
· Resolve any issues or problems faced by customers in a timely manner to maintain trust
· Play an integral part in attracting new customer leads that will turn into long-lasting relationships
· Prepare regular reports of progress and forecasts to internal stakeholders using set key account metrics.
· Upselling bonus packages to customers
· Achieving weekly targets as set by management.
· Ensuring high levels of customer satisfaction for portfolio of VIP customers
Requirements
· Proven 3 years' experience as an VIP Account Manager in the Igaming industry
· Apt knowledge of Sports Betting
· Experience in sales and providing solutions based on customer needs and managing high value relationships
· Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
· Excellent organizational skills
· Ability in problem-solving and negotiation
· BSc/BA in relevant field
