About TradeOn:
Welcome to TradeOn, one of the leading KFC franchisees in South Africa, a
place where passion, performance, and purpose come together. We don’t just
serve meals; we build experiences, touch lives, and empower our people to
thrive. Our over 50 KFC restaurants are the lifeblood of TradeOn, and behind
each of these restaurants is a dedicated team driving us forward, our
frontline heroes, managers, and the people who support them, like you.
As an Area Coach at TradeOn, you are at the pulse of these restaurants,
ensuring every shift runs smoothly, every team member feels valued, and
every guest walks out satisfied. You’ll be leading with heart while keeping a
strategic mind on operations, growth, and culture—building more than just
revenue, but a high-performing, people-first organisation.
Role Overview:
The Area Coach plays a critical leadership role in the success of our KFC
restaurants within their area/region. You’ll lead multiple Restaurant General
Managers (RGMs), providing strategic coaching and on-the-ground guidance
to ensure operational excellence, team engagement, and performance
improvement across all levels.
Your leadership will ensure sales growth, cost control, customer experience,
and, most importantly, that the well-being and development of every team
member in your area is prioritised. You’ll collaborate with Area Coaches,
Regional Coaches, The HR Business Partner Team and cross-functional
teams to drive our ORIGINALS culture, cultivating confidence and unique
talents across your teams.
Key Responsibilities:
People Leadership & Development
- Lead with empathy and impact: Inspire a diverse team of RGMs and
their restaurant teams to deliver performance excellence while being
their most authentic selves.
- Coach and mentor restaurant leaders on creating an engaging,
inclusive, and high-performance culture that aligns with the TradeON
vision.
- Succession planning: Identify and cultivate future leaders in your area
through development programs and coaching initiatives.
- Ensure team well-being by monitoring schedules, celebrating
achievements, and providing support during challenging operational
times.
Operational Excellence
- Oversee restaurant operations across your designated area to ensure
every guest receives a top-tier KFC experience.
- Execute and coach on strategic operational plans that reflect both
restaurant-level needs and broader strategic business goals.
- Optimize financial performance through proactive management of food,
labour, and overhead costs, ensuring profitability.
- Ensure your teams adhere to health, safety, and food quality standards
to create a safe and memorable experience for every customer.
Strategic Execution
- Drive initiatives related to the broader KFC brand strategy and embed
them for local success within your region.
- Collaborate with the People Capability Leaders (PCLs), Training
Facilitator Team and Area Coaches to deliver impactful training and
cultural transformation within teams.
- Spearhead innovation at the restaurant level, identifying opportunities
for improvement and implementing operational changes that boost
productivity and guest satisfaction.
Employee Engagement & Originals Program
- Bring to life the ORIGINALS employee brand by fostering an
environment where team members feel valued, respected, and
motivated.
- Be an ambassador of TradeOn within your area, upholding and
instilling our core values;_ trust, integrity, caring and _
accountability, into everyday operations.
- Champion programs that improve team member satisfaction and
retention, engaging staff in people-first initiatives such as recognition
events, coaching sessions, and well-being initiatives that drive the
employee experience.
Key Metrics for Success:
- Sales growth and profitability across all locations in your area.
- Employee satisfaction scores and improved engagement within your
teams.
- Operational KPIs, including cost management, service times, and
guest satisfaction.
- Development and retention of high-potential talent in your region.
Ideal Candidate Profile:
- People-first Leader: You have a genuine passion for people, believing
that empowered teams deliver the best business results. You have
experience coaching and developing high-performing teams, ideally
across multiple locations.
- Operational Mindset: You excel at balancing strategic thinking with
day-to-day execution. You know how to drive operational performance
while keeping a focus on what matters—people, process, and profit.
- Innovative Problem-Solver: You thrive in dynamic environments and
excel at turning challenges into opportunities. You’re not afraid to
rethink approaches and continuously improve operations.
- Strong Communicator: You can clearly and persuasively
communicate expectations and ideas across various levels of the
organization, from team members to senior leadership.
- Collaborative Team Player: You work well with cross-functional teams
and external partners to deliver integrated solutions and improvements
that drive business success.
Minimum Requirements:
- 5+ years of multi-unit management experience in the quick-service
restaurant (QSR) industry or related fields (e.g., retail, FMCG).
- Proven track record of achieving operational KPIs and team
development goals.
- Experience in leading large teams, preferably across multiple locations,
with a strong understanding of the complexity that comes with it.
- Ability to travel frequently to restaurants within your designated area.
- Experience in coaching, mentoring, and succession planning to foster
growth and leadership within your teams.
Why Join TradeOn?
At TradeOn, we believe in leading with heart, fostering diversity, and building
an organisation where every team member can thrive. As an Area Coach,
you’ll have the opportunity to shape the future of quick-service dining in South
Africa, building a culture of excellence and creating opportunities for those
who is part of our journey.
Please email your detailed CV with cover letter to renaldo@tradeonsa.co.za.
Job Type: Full-time
Application Question(s):
- Are you comfortable with working a 6-day work week .
License/Certification:
- RSA Drivers License & RSA ID (Required)
Location:
- Cape Town, Western Cape (City of Cape Town) (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: On the road