A vacancy exists for a Base Retention Administrator within the VAS and Card division, Kazang, in Century City, Cape Town.
The ideal candidate as a Base Retention Administrator will be required to work with substantial amounts of data and work independently as well as a member of a team.
Key Responsibilities include, but are not limited to:
- Managing daily, weekly, and / or monthly reports that show the effectiveness of the various sales representatives.
- Taking messages and emailing them to the relevant staff members where necessary.
- Expanding upon existing reports to ensure increased efficiency and to make sure you have the required information to assist the informal channel.
- Distributing said reports in the form of dashboards to the relevant sales manager.
- Using reports to identify devices that stop trading.
- Escalating these to the relevant salesperson / field technician for follow up.
- Dispatching Field Technicians.
- Ensure that any issues related to this are resolved satisfactorily be escalating to the relevant department head.
- Facilitating monthly boot stock and warehouse stock takes.
- Receiving and sending faulty devices.
- Facilitating and arranging shipments via courier services.
- Management of office facilities, i.e., ordering office supplies, arranging and setup of staff meetings, assisting sales manager and reps with travel requirements.
- Any ad hoc administration as required by the company.
To be considered for this position, the following requirements must be met:
- Matric / Grade 12 qualification.
- Any relevant tertiary qualification.
- 1-2 years’ experience working in sales, sales support, or administrative roles.
- Must be able to read a dashboard with sales figures.
Technical Competencies:
- Computer literacy – MS Office Suite.
- Must have knowledge of a CRM system.