Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the PD brand? An exciting and challenging opportunity has become available for a Store Manager and we would like you to join our team.
To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures.
Duties & Responsibilities
· Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
· To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s, head quarter) to ensure business objectives are achieved and opportunities are maximised.
· To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
· Attend to unique and individual shopping needs of each customer and always put the Customer first.
· Handle customer complaints in a calm and professional manner.
· Develop, motivate and inspire respective,dignified teams in an enthusiastic manner.
· Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
· Schedule on ecotime attendance system(including but not limited to work, break and leave).
· Ensure continuous training and development of all staff, and consistently carrying out training.
· Scheduling and assigning employees and following up on work results
· Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
· Minimise all controllable expenses and costs.
· Protect company assets and minimise all shrinkage, damages and theft.
· Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
· Retain records of all stock and financial transactions.
· Conduct floor walks daily and initiate stockroom and overbin(SROB) stock replenishments and face-ups.
· Work on retail system to order stock from local suppliers and from DC’s by completing Gap management form.
· Implement, monitor and enforce all SOP’s.
· Maintaining company merchandise and housekeeping standards.
· Enforce effective and efficient implementation of all sales promotions.
· Identify marketing opportunities and communicate to all relevant parties
Desired Experience & Qualification
Minimum Requirements:
· Matric Certificate
· Must have own reliable transport
· Management Position for a minimum of 3 years within a Retail Environment
· Working in plastics and homeware retail industry would be advantageous
Job Knowledge and Skills Required:
· Sound understanding and application of financial management principles
· Strong retail/FMCG background and understanding of merchandising and promotions principles
· Knowledge of stock, cost, risk and compliance management procedures
· Knowledge of Customer service excellence
· Knowledge of labour legislation and IR practices
· Knowledge of competency based interviewing
· Sound managerial skills
· Results and target driven
· Planning and organising skills
· Problem-solving skills
· Strong customer orientation
· Good verbal and written communication skills
· Computer literacy
Essential Competencies
· Executing, Leading and Supervising
· Entrepreneurial and Commercial Thinking
· Deciding and Initiating Action
· Working with people
· Analyzing
· Coping with Pressures and Setbacks
Package & Remuneration Benefits:
· Medical Aid
· Provident Fund
· Discretionary Bonus
· Store Performance Bonus
Kindly note only applicants who meet the minimum requirements will be contacted.
Job Types: Full-time, Permanent
Pay: R13 500,00 - R18 000,00 per month
Work Location: In person
Application Deadline: 2025/06/20