Job Description

Hello Future Business Support Specialist I

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Points of Presence Self Service Delivery, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now is the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Provide customer service and be a liaison between the company and its clients by conducting quality site visits, orientating new customers, retaining clients, making sales, carrying out departmental administration, resolving general client queries to ensure that clients are satisfied and that ATM`s are operating efficiently so that the company’s revenue is maintained and increased.

You will be an ideal candidate if you have:

• Previous experience in a business support or administrative role (preferred)
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Excellent communication and interpersonal skills.
• Project Management experience

Minimum Requirements:

• Minimum of 2-3 years’ experience within a similar environment
• Grade 12
• A Valid Driver’s License
• Bachelor’s degree in business administration will be advantageous

Key Responsibilities:

• Network Optimization
• Maintain live base on the network
• Conducting in-depth investigation and finding suitable solutions for underperforming sites
• Focusing on all non-performing sites, undertake corrective measures to resolve poor performing ATM`s
• Client retention
• Dealing with clients when they have a change of ownership and ensuring that the new details and documents are collected and -submitted to the relevant department.
• Obtaining sign off from clients on contracts
• Tracking ATM upliftment’s and identifying replacement sites
• Initiating and dealing with any change requests from clients
• Ensuring that all aspects related to the ATM are in order
• Customer orientation (on site) and educating new clients
• Departmental administration
• Compiling and submitting reports
• Monitoring of all clients allocated to individual portfolio
• Encouraging retailers to improve uptime
• Reviewing incidents and reporting on progress
• Ensuring clients details are correct on the system
• General client queries
• Escalating customer service complaints that are not within the span of control.

Kindly note that this position is based in Gqeberha, Eastern Cape, and requires regular travel

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.