Kudough Credit Solutions is a credit bureau and assisted over one million South African consumers improve and maintain a good credit score. We have been in business for 14 years and are part of the IDM group. Our passion is to assist consumers and most importantly develop our staff. We have a dedicated team to coach and mentor our staff for success in their roles.
Are you full of energy, confident, ambitious, self-motivated and a team player? Do you want to assist South African Consumers improve their credit scores, then APPLY NOW.
If you have said yes to all the above questions, then this is the opportunity for you!
Kudough is seeking a Multi Skilled Consultant to join our Call Centre team. The successful candidate will be handling inbound and outbound calls to both Kudough and our Partner clients to provide guidance and upsell of products and services.
As the voice of Kudough, you will serve as a brand ambassador and first point of contact to our clients, providing excellent customer experiences that help South African consumers improve their credit standing; guide them with financial goals through customised solutions and help them build financial wellness.
At Kudough, we don’t just sell products; we offer solutions that change people’s lives.
What’s in it for you?
- We offer full – time employment contracts with a 4 - month probation period.
- You will be part of a vibrant team with significant growth and learning opportunities.
As part of your learning and development, you will join a 2 to 3 week job readiness and Induction training program, prior to joining the team. During the training, staff will receive various assessments and the pass mark of 80% is required to assess job readiness levels.
Key Responsibilities:
Financial Assessments
Assessing a client’s financial need/s and providing a tailored financial solution, including but not limited to:
- Assessing the client portfolio to provide a tailored solution that assists the client in improving and maintaining their credit status
- Debt assessments
- Affordability assessments
- Budgeting assistance and guidance
- Debt Counselling assessments
Sales Solutions
Selling Kudough’s product suite to new and existing clients and upselling added benefits to existing clients (the right product for the client)
- Making outbound calls on various campaigns to promote the various Kudough benefits
- Servicing inbound calls with opportunities to upsell once probation is complete
- Identifying and understanding the customer needs in order to provide the best solution and experience for the client
- Ensure accurate information is given to a client thereby providing a trustworthy customer experience and ensuring a high retention rate
- Representing the partner brand and promoting the Kudough benefit to clients
- Personal loan, store cards and loan consolidation offers
- Insurance benefits
Client Services and Retention
Promoting the benefits of the Kudough Financial Wellness platform and assisting in client retention.
- Handling both inbound, outbound calls and any other channels of communication from Kudough or partner clients
- Assisting the client with their customer journey to achieve their goals
- Rendering excellent client service by identifying clients’ financial needs
- Providing an excellent client experience
- Upselling Kudough products and services
Key Requirements:
- Grade 12
- Minimum 1 years sales experience
- Fair understanding of financial services industry and economy
- Ability to independently resolve client questions and queries
- Collaborate effectively with others in fast changing environment
- Strong multitasking skills and ability to work under pressure
- Strong computer literacy
- Fair understanding of Credit Bureaus
- Work experience will be advantageous
Key Competencies:
- Financial acumen
- Excellent client services skills
- Highly articulate verbal communication skills
- Fast, accurate and competent written communication skills
- Excellent verbal communication skills
- Principled and ethical behavior
- High attention to detail
- Excellent time management
- High levels of honesty, accountability and integrity
- Ability to multitask
- Ability to work in a team and individual basis
- Team player
- Good Listening skills
- Target driven
- Lives the Kudough Values
- Passion for helping people
- Goal orientated
- Pro-active problem solving and decision making skills
What we offer:
- Job Type: Full-time
- Salary: From R6,900.00 per month, after successful completion of the training R7500.00 and 6 months at Kudough your salary will be reviewed.
- Performance incentives earnable provided Revenue and KPI targets are achieved.
- Adhoc incentives
- Rewards and Recognition programme: this includes incentives linked to KPIs achieved
- Work hours: 8am to 4:30pm or 8:30am to 5pm Monday to Friday
- No work on Public holidays or weekends (unless KPI targets not achieved)
- Opportunity for personal growth, development and stability
- Fun and exciting environment
Shortlisted candidates will be have a telephonic interview before being invited to our offices for face to face interview.
Job Type: Full-time
Pay: From R6 900,00 per month
Education:
- High School (matric) (Required)
Experience:
- Sales: 1 year (Required)
Language:
- English (Required)
Location:
- Cape Town, Western Cape 7405 (Required)
Work Location: In person
Expected Start Date: 2025/06/20