Mission/ Core purpose of the Job:
A self-motivated, customer service orientated cleaning supervisor required to manage a team of cleaners and general workers.
Supervisory / Leadership / Managerial Complexity:
- Directing, guiding, motivating and influencing all cleaners, general workers to enable effective service delivery.
- Advise Managers, who will be responsible for day-to-day management of Cleaning and Hygiene at the respective sites.
- Employee relations and collaborative teamwork
- Contribute as part of the BSS Team
Role Complexity:
- High standards of service delivery at all levels.
- Investigate, propose and implement innovative and quality Cleaning and Hygiene solutions.
- Ensure the implementation of, policies and procedures.
Responsibility towards:
- Direct reports, Cleaning and Hygiene Manager
- Matrix reports, Executives and Managers
- Key customers,
- Key suppliers, Outsource Soft Services Vendors
- Relations, All suppliers, contracted consulting companies, all internal clients
Education:
- Matric
Experience:
- 3-5 years' experience in a major corporate environment in the cleaning and hygiene field.
Knowledge:
- Risk Management
- ISO 9001
- SHE Management
- Computer literacy
Skills / Physical competencies:
- Problem solving and feedback Skills
- Communication
- People management
- Conflict resolution
- Time management
- Proactive planning
Behavioural qualities:
- Service orientated
- Patience
- Ability to handle stress
- Ability to handle fast pace and rapid change
General working conditions:
- Should there be the requirement, the ability to work long hours under constant work pressure.
- Ability to travel to regions and at times with short notice. ( Stay away from home )
- There may be a requirement on occasion to work weekends.