Driving sales and contributions
Take direct responsibility for the profitability of your base store including the stores in your assigned cluster, through the achievement of sales targets and the effective management of wages and other controllable expenses against agreed budgets.
Lead your base store and the stores within your cluster to operate efficiently in order to achieve or exceed sales targets. Monitor the sales performance of each store in order to identify and take action where required. Report on store performances and other KPI's on a weekly/monthly basis.
Customer Experience
Encourage, motivate and inspire your base store and stores within your cluster to deliver an exceptional in store experience, which will positively influence sales. Ensure store merchandising standards within your base store and cluster stores are adhered to and provide regular feedback to stores to enhance store presentation. Drive and develop employee's ability to engage with customers to the required standards.
Risk Management
Stay abreast of all Company policies, procedures and practices and monitor the understanding of Store Management. Monitor and drive compliance within your base store and the stores within your cluster with company and operations policies, procedures and practices. Where stores are not compliant, take the necessary steps to correct behavior and ensure compliance going forward.
People Management
Recruit, onboard, retain and lead store employees within your base store to ensure that the store runs smoothly and that store employee are engaged and enabled to perform their duties effectively. Recruit, on board, develop and retain Managers for the cluster of stores assigned to you, to ensure that stores are effectively managed and staffed. Partner with Store Managers to lead store recruitment, on boarding, training and retention. Proactively develop high potential and high performing employees into future Store Management positions.
Stock management
For your base store and the stores within your cluster of stores, ensure that stock is accurately received and unpacked to merchandise and replenish the sales floor. Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans) to mitigate the risk of stock loss and ensure adequate stock on hand. Monitor store high risk count processes and identify high risk areas to ensure that high risk areas are addressed. Authorise write off's, breakages, recalls and returns.
Grade 12 with a Diploma or degree in retail management, management. Bcom
5 years + store management experience
Specific knowledge of analyzing, budgeting, customer service, people management, leadership, problem solving, time management, project management, communication skills, attention to detail, visual merchandising, organizational skills, labour relations