Council Laison Officer

JOB DESCRIPTION
Position title : COUNCIL LIAISON OFFICER
Position reports to : SENIOR MANAGER
Business Unit : FACILITIES MANAGEMENT

Main purpose / objective of the position:
Provide a highly effective and efficient council liaison and technical service that will ensure that queries logged in terms of utility accounts for client are followed up and concluded correctly and timeously to assist the client in achieving uninterrupted utilities supply at the lowest cost.

Role Objectives \ Responsibilities:

• To receive queries and requests for investigations from clients and colleagues
• Research, analyse and produce an effective plan of action to resolve queries
• Conduct field audit investigations
• Timely capture of all the queries in the relevant tracker
• Immediately action and handle all follow up, negotiation, planning and coordination with Municipalities and/or Landlords to effectively implement corrections
• Maintain query tracker with up-to-date meaningful comment on previous actions, next steps and scheduled dates sheets and provide status updates to completion at least bi-weekly
• Analyse meter readings and tariffs to ensure cost reflective recovery
• Prepare reconciliations as and when required
• Ensure deadlines are met in accordance with the SLA’s as per the contracts
• Compile monthly reports accurately and timeously
• Report any abnormalities in terms of costs and recoveries
• Ensure all changes are properly added to the workflow and are implemented within SLA timelines
• Ensure all queries raised are properly added to the workflow and are resolved and responded to within SLA timelines
• Meet with clients when needed to resolve queries

Experience / Education:

• Senior Certificate with maths
• At least 5 years minimum experience within the utility’s environment

Knowledge Required:

• Aptitude for figures and financial skills.Aptitude for figures and financial skills
• Aptitude for figures and financial skills
• Understanding of the electrical network and different types of Utilities tariff structures
• Adequate knowledge of specific discipline
• Legislation and regulations with regards to municipal/government supply and services requirements.
• Industry knowledge specific to area of accountability
• Computer Literacy
• Negotiations skills & great communication skills
• Organising skills

Competencies Required:

• Adhering to Principles and Values and high level of integrity
• Delivering Results and Meeting Customer Expectations
• Working with People
• Following Instructions and Procedures
• Learning and Researching
• Deadline Driven
• Ability to work at a fast pace without compromising accuracy
• Able to work independently

Interface / Relationships With
Internal: Colleagues
External: Client \ Service Providers\ Tenants \ Landlords \ Municipal teams