Job Advert Summary
Eduvos is looking to employ a Credit Controller at our Tyger Valley campus on a permanent basis.
Type of appointment:
Permanent
Purpose:
To reduce debt owed to Eduvos by applying the credit control process activities.
Minimum Requirements
- National Diploma Financial Accounting / Credit Management or Degree in Finance
- At least one to two years’ experience in a debt collection role
Duties and Responsibilities
Contact sponsors and students to collect debt
- Review age analysis to establish aging on debt and prioritise accounts
- Contact sponsor/student to discuss overdue account and request payment
- Document further payment arrangements made and additional notes from the conversation
- Share debit order/AOD authorization form where required
- Obtain consent to share student / sponsor information with external funding provider
- Conduct settlements (on non-current debt)
Maintain student account status
- Ensure all account statuses are correct
- Update bio information when required
- Identify accounts for handover
Attend to customer queries
- Collaborate with internal stakeholders for resolution of queries
- Feedback to customer on outcome
On-site money collection (Cashier)
- Receive cash / card payment
- Create receipt
- Prepare banking slip
- Safeguard of monies received
Support Enrollment process for new and returning business
- Executed as per debt collection policy
- Collection of first month’s installment
- Conduct credit vetting
Student suspension
- Review all overdue accounts
- Identify possible suspension students
- Contact identified students to inform of possible suspension due to non-payment (phone, SMS, email)
- Obtain consent to provide information to external funding providers
- Inform internal stakeholders of possible suspension of students
- Demand payment from student/sponsor
- Non-payment accounts suspended
- Contact suspended students to inform of suspension due to non-payment (phone, SMS, email)
- Unblock of suspended students where payment has been made
- Inform internal stakeholders of suspended students
- Identify students to be terminated / handover
Functional and Behavioural Competencies
Functional Competencies:
- Proficiency in MS Office
- Ability to work with numbers
- Telephone etiquette / email
- Understanding of credit management systems
- Able to work well under pressure
- Conflict Management Skills
Behavioural Competencies:
- Initiative and responsibility
- People leadership and development
- Constructive teamwork
- Effective communication (verbal and written)
- Analysis and judgment / problem solving
- Systematic approach (planning and organising)
- Steadiness (emotional tenacity)