Credit Controller

Job Advert Summary

Eduvos is looking to employ a Credit Controller at our Tyger Valley campus on a permanent basis.

Type of appointment:

Permanent

Purpose:

To reduce debt owed to Eduvos by applying the credit control process activities.

Minimum Requirements

• National Diploma Financial Accounting / Credit Management or Degree in Finance
• At least one to two years’ experience in a debt collection role

Duties and Responsibilities

Contact sponsors and students to collect debt

• Review age analysis to establish aging on debt and prioritise accounts
• Contact sponsor/student to discuss overdue account and request payment
• Document further payment arrangements made and additional notes from the conversation
• Share debit order/AOD authorization form where required
• Obtain consent to share student / sponsor information with external funding provider
• Conduct settlements (on non-current debt)

Maintain student account status

• Ensure all account statuses are correct
• Update bio information when required
• Identify accounts for handover

Attend to customer queries

• Collaborate with internal stakeholders for resolution of queries
• Feedback to customer on outcome

On-site money collection (Cashier)

• Receive cash / card payment
• Create receipt
• Prepare banking slip
• Safeguard of monies received

Support Enrollment process for new and returning business

• Executed as per debt collection policy
• Collection of first month’s installment
• Conduct credit vetting

Student suspension

• Review all overdue accounts
• Identify possible suspension students
• Contact identified students to inform of possible suspension due to non-payment (phone, SMS, email)
• Obtain consent to provide information to external funding providers
• Inform internal stakeholders of possible suspension of students
• Demand payment from student/sponsor
• Non-payment accounts suspended
• Contact suspended students to inform of suspension due to non-payment (phone, SMS, email)
• Unblock of suspended students where payment has been made
• Inform internal stakeholders of suspended students
• Identify students to be terminated / handover

Functional and Behavioural Competencies

Functional Competencies:

• Proficiency in MS Office
• Ability to work with numbers
• Telephone etiquette / email
• Understanding of credit management systems
• Able to work well under pressure
• Conflict Management Skills

Behavioural Competencies:

• Initiative and responsibility
• People leadership and development
• Constructive teamwork
• Effective communication (verbal and written)
• Analysis and judgment / problem solving
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)