Overview:
Responsible for handling customer queries via web chat and email, providing accurate
product and service information, and maintaining up-to-date customer records. Escalates
priority issues to the Team Leader or Operations Team and actively contributes to team
meetings.
Qualifications:
product and service information, and maintaining up-to-date customer records. Escalates
priority issues to the Team Leader or Operations Team and actively contributes to team
meetings.
Education
Responsibilities:
- Matric/ NQF Level 4
- Minimum 6- 12 months relevant customer service experience.
- Preferred candidates will have prior experience in the online betting or sports bettin
Handle customer queries via web chat and email in a professional and courteous manner.
- Troubleshoot and resolve customer issues, escalating complex cases to the Team Leader when
- Educate customers on products, services, and processes to ensure a positive experience.
- Maintain accurate customer records and adhere to internal policies, procedures, and shift
- Collaborate effectively within the team and consistently meet agreed KPIs and performance