Your mission
For a fast-growing international health-tech company were are seeking to employ a Customer Service Specialist as part of the clients Customer Experience Team - you’ll be at the heart of that mission, supporting users and helping shape the future of their product.
As a Customer Support Specialist (German-speaking), you’ll be the first point of contact for the users, supporting them across multiple channels. You’ll help solve issues, improve their experience, and bring valuable insights back to our product and engineering teams.
Support users via email, chat, and phone in German, always with empathy and clarity
Solve issues with care and speed, and go the extra mile
Act as a bridge between our users and internal teams by sharing relevant feedback
Collaborate closely with team members across Support, Product, Engineering, and Marketing
Contribute to improving internal processes and support documentation
Your profile
What You Bring
Fluency in German (C1/C2/native) and good English communication skills
Previous experience in customer service, ideally in a digital or tech-driven environment
A genuine desire to help people, with a solution-oriented and proactive mindset
The ability to stay calm and focused, even when solving tricky issues
Curiosity and a willingness to share feedback to help us improve the product
You have to be South African or have permanent resident status, alternatively a valid work visa for South Africa
Why us?
What We Offer
A diverse, talented, and international team working across more than 20 countries
Regular 1:1s, mentoring, and a structured 6-month onboarding program
Flexibility: Work remotely, ideally in and around Cape Town
A chance to work on a product that has real-world impact in the medical space
An open culture with flat hierarchies and room to grow
About us
Wir von Cape Point Solutions definieren Outsourcing neu. Für uns bilden die Talente das Zentrum unseres Erfolgs und somit auch den Erfolg unserer Kunden. Schnell, flexibel und kosteneffizient platzieren wir genau die richtigen Agenten für eure Bedürfnisse. Dabei unterscheiden wir uns klar von herkömmlichen Call-Centern. Als attraktiver Arbeitgeber mit Sitz in Kapstadt und als zuverlässiger Partner bieten wir motivierte Talente, schnelle Prozesse und ein aufregendes Arbeitsumfeld, das zu höchster Performance und maßgeschneiderten Lösungen führt. Für uns ist Outsourcing mehr als nur "Kosten sparen". Vielmehr erlaubt unser Service: Skalierbarkeit, Flexibilität, Kostenersparnis, Qualität, Sicherheit, Zeit- und Energieeffizienz.
At Cape Point Solutions, we’re redefining outsourcing. For us, talent is the heart of our success—and the key to our clients’ success. We place the right agents for your needs quickly, flexibly, and cost-effectively, setting us apart from traditional call centers. Based in Cape Town, we’re an attractive employer and a trusted partner, offering motivated talent, fast processes, and an exciting work environment that drives high performance and tailored solutions. For us, outsourcing is more than just saving costs—it’s about scalability, flexibility, efficiency, quality, security, and saving both time and energy.