Key Responsibility Areas:• The CSA process phone transactions in Airline contact centers.
- To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.
- Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work.
Previous travel experince would be an advantage
Must be prepared to work Graveyard shits including weekends and public holidays
Qualifications
- Matric/Grade 12 qualification
Experience, Knowledge, Skills and Attributes Required:•
1 year call center experience• Computer literate• Strong verbal and written English communication skills
Behavioural Traits Required:
- Attention to detail
• Patience• Empathy
- Positive attitude
- Adaptable
- Ability to work under pressure and multi task
- Ability to work in a structured environment
- Organised
Additional Information
Graveyard shift - 12AM - 9AM