Introduction
Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture
is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through
our understanding of the retail insurance, savings, and investment markets in SA.
is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through
our understanding of the retail insurance, savings, and investment markets in SA.
Disclaimer
As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
The Distribution Support Administrator (DSA) provides quick and accurate administrative support to IFAs, IFA practice staff
and consultants.
and consultants.
Requirements
Qualifications:
Office administration qualification or Business related (Degree/NQF 7)
Experience:
1-3 Year experience in financial service (essential
Insurance industry experience (preferred)
Experience within the MDS Sales environment will be an advantage.
Duties & Responsibilities
Internal processes: Sales and Service Experience
Demonstrating an understanding of end-to-end processes for various product lines.
Identify and address processes that do not support business efficiency and ease of operation.
Have a good understanding of Compliance process adherence and impact of non-adherence.
Have an ability to present quotes and relevant supporting documents professionally to uphold an 'advice-led'
Ensure the new business process is handled end-to-end with minimal need for revisions.
Handle the processing of application forms and promptly engage with Financial Advisors/Practice staff upon
Engage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the
Ensure all cases and new business applications are correctly recorded and kept up to date on activity
Log appropriate activities, timeously (quotes and Financial Adviser engagements
Consult systems to view progress - those documents pull through correctly.
Manage pipeline - keep clean and relevant. Drive submission of requirements to ensure cases issue.
Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline
Prepare Consultant for engagement – by providing reports, quote feedback, pipeline business.
Co-accountability for Momentum Distribution Service target achievement with consultant
Administratively support Consultant on all planned marketing calls - to follow through in support.
Understanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports
Provide training to Financial Adviser/practice staff by sharing knowledge of digital capabilities such as Power
Capable of being the primary contact for online navigation enquiries from Financial Advisers/Practice Staff.
Ensure that all training interventions are recorded on appropriate reports.
Provide support to other branches (nationally) when need arises to ensure business continuity.
Identify and report process and system failures and enhancements to improve client experience.
Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
Engages in service center escalations to enhance the customer experience, demonstrates quick thinking, and
Demonstrates high-quality processing and resilience in follow-ups, ensuring cases are resolved promptly
Client Advisor: Stakeholder Engagement
Ensure all internal and external engagements are conducted in a professional manner.
Maintain meaningful business relationships with all stakeholders.
Provide authoritative expertise to clients and stakeholders.
Deliver on service level agreements made with clients and internal and external stakeholders in order to
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides
Supporting MDS, IFA, and IFA practice through online capability knowledge and subsequent training.
Understand and fulfil on the role requirement to keep consultants fully abreast of pipeline and new business
Collaboration and Self-development
Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively influence and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry and legislative knowledge.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Finance: Business Efficiencies and Effectiveness
Identify opportunities to enhance effectiveness and increase operational efficiency.
Manage company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations in the appropriate
Competencies
- Relating and Networking: Establishes good relationships with customers and staff. Builds wide and effective
appropriately to enhance relationships with others.
Planning and Organising: Sets clearly defined objectives. Plans activities and projects well in advance and
resources needed to accomplish tasks. Monitors performance against deadlines and milestones.
Coping with Pressures and Setbacks: Works productively in a high-pressure environment. Keeps
Maintains a positive outlook at work. Handles criticism well and learns from it.
Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm.
achieve career goals and makes use of developmental or training opportunities. Seeks progression to roles
of increased responsibility and influence.
Following Instructions and Procedures: Appropriately follows instructions from others without
for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and
safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values. Demonstrates integrity. Promotes and
towards the community and the environment.
Working with People: Demonstrates an interest in and understanding of others. Adapts to the team and
communicates proactively. Supports and cares for others. Develops and openly communicates self-insight,
such as an awareness of own strengths and weaknesses.
Writing and Reporting: Writes clearly, succinctly, and correctly. Writes convincingly in an engaging and
audience.